Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shafiqah Abdullah

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Burger King
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Fast Food Crew Member

Burger King
10.2017 - 05.2021
  • FnB Crew (Burger King Fuchun CC & Woodlands CC)
  • Basic Cashiering in the store
  • Providing Best Frontline Customer Service
  • Basic Promoting Values
  • Building Rapport with Regular Customer
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Worked well with teammates and accepted coaching from management team.

Beauty Therapist

Medi Beaute
10.2019 - 12.2019
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Sales Associate

Royal Sporting
12.2018 - 01.2019
  • Meeting Customer’s Needs/Expectation
  • Best Frontline Customer Service
  • Adapt to Unexpectable Environment
  • Building a Good Rapport
  • Prepared merchandise for sales floor by pricing or tagging.

Education

NITEC - Beauty And Wellness

ITE COLLEGE EAST
Singapore
02.2020

‘N’ Level - -

Marsiling Secondary School
Singapore
12.2017

Skills

  • Time Management
  • Managing Orders and Deliveries
  • Workstation Setup and Breakdown
  • Resolving Complaints
  • Health and Safety Standards
  • Guest Satisfaction
  • Working with Teammates
  • Product and Service Knowledge

Additional Information

  • ITE CDCC Bursary Award 2018 MOE Merit Bursary Award 2018 2019 ITE CDCC Bursary Award 2019

Timeline

Assistant Manager

Burger King
05.2023 - Current

Beauty Therapist

Medi Beaute
10.2019 - 12.2019

Sales Associate

Royal Sporting
12.2018 - 01.2019

Fast Food Crew Member

Burger King
10.2017 - 05.2021

NITEC - Beauty And Wellness

ITE COLLEGE EAST

‘N’ Level - -

Marsiling Secondary School

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Shafiqah Abdullah