Shafiq Mohamed
Summary
Dynamic and dedicated professional with experience at Grab and SMRT, excelling in customer service and problem-solving. Proven ability to manage multiple tasks efficiently while maintaining high satisfaction levels. A quick learner with strong time management skills, committed to enhancing team productivity and fostering positive relationships. Flexible schedule and late shift availability.
Overview
4
4
years of professional experience
Work History
Food Delivery Driver
Grab
01.2024 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
IT Intern
SMRT
04.2023 - 10.2023
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Retail Sales Associate
Challenger
09.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Certificate - Data Engineering
ITE West
04.2023
Certificate - Computer Engineering
ITE West
04.2021
Canberra Secondary School
11.2020
Fengshan Primary School
11.2015
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Dedicated team player
- Relationship building
- Flexible schedule
- Late shift availability
Timeline
Food Delivery Driver
Grab
01.2024 - Current
IT Intern
SMRT
04.2023 - 10.2023
Retail Sales Associate
Challenger
09.2021 - 11.2021
Certificate - Data Engineering
ITE West
Certificate - Computer Engineering
ITE West
Canberra Secondary School
Fengshan Primary School