SHAFIKA VANIDA
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
11
11
years of professional experience
Work History
Barista
Tanamera Coffee
09.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Huggs Coffee
09.2022 - 11.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
Flash Coffee
02.2022 - 05.2022
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bartender
Chico Loco
08.2020 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista/Bartender
Monti Bar
12.2018 - 02.2019
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Starbucks
02.2015 - 11.2018
- Customer Service Award
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Catering/Banquet
Lagun Sari
11.2013 - 05.2015
- Setting up all tables and food service areas
- Setting buffet areas for service
- Replenishing buffet food
- Removing dirty dishes from tables
- Facilitating a smooth service
- Keeping the floor clean
Host/Customer Service
Outback Steakhouse
08.2014 - 01.2015
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Retail Associate
Timberland
01.2014 - 04.2014
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
N Level -
Balestier Hill Secondary School
01.2013
PSLE - undefined
Farrer Park Primary School
01.2008
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Cash handling
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Customer service
- Problem-solving
Timeline
Barista
Tanamera Coffee
09.2023 - 08.2024
Barista
Huggs Coffee
09.2022 - 11.2022
Barista
Flash Coffee
02.2022 - 05.2022
Bartender
Chico Loco
08.2020 - 02.2021
Barista/Bartender
Monti Bar
12.2018 - 02.2019
Barista
Starbucks
02.2015 - 11.2018
Host/Customer Service
Outback Steakhouse
08.2014 - 01.2015
Retail Associate
Timberland
01.2014 - 04.2014
Catering/Banquet
Lagun Sari
11.2013 - 05.2015
PSLE - undefined
Farrer Park Primary School
N Level -
Balestier Hill Secondary School
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