Shachi Pandey

• Working with top Singapore banking clients like OCBC & UOB Bank for projects New Generation Enterprise Monitoring System (NGEMS – upgrade of existing applications & deployment of new applications for INB, Mobile Banking using AppDynamics, Grafana, SolarWinds, Nagios, Moogsoft & Thousand Eyes), AD Migration & Tech DC refresh projects
• Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
• Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer.
• Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
• Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
• Managed budgets and financial forecasting for multiple projects, maintaining cost control while delivering desired outcomes.
• Coordinated cross-functional teams to successfully achieve project milestones and objectives.
• Ensured project documentation is up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
• Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
• Managed change requests effectively by assessing impacts on scope, timeline, budget, or resources before incorporating changes into existing plans or schedules.
• Reported regularly to managers on project budget, progress, and technical problems.

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Led Operations for Visa, transportations, logistics for repatriation of Singapore based foreign workers to India.
• Worked on vast set of data of passengers (including foreign workers traveling back from Singapore to India during outbreak) for various insights and reports to continuously update Operating Procedures to ministry of foreign affairs in India.

• Launched Zomato in 6 cities achieving 99% on time order delivery in newly launched cities.

• Managed & analyzed performance & product adoption of 500+ Restaurants and 1000+ delivery agents and handled 5000+ orders per day.

• Worked with large set of data (order generated / delivery / cancellation) for multiple insights & report creation.

• Responsible for ATL/BTL Marketing, data collection, screening, onboarding, training, order receipt, order processing, escalations, fulfillment, customer satisfaction and retention.

• Handled Regional cadence for 6 cities and represented launch team in monthly C level cadence.

• Established ~1500 e-governance centers (selling points) across 3 cities in India.

• Managed procurement and inventory for different products sold through selling points (VLE's) Village level entrepreneur.

• Identified and established partnerships with over 30 vendors and resellers to scale.

• Data analysis across the region for growth.

• Ensured marketing activity of assigned cities go well. Provided support to marketing team across the region in coordination across the business functions (sales, marketing, finance & delivery).

• Helped marketing teams in generating sales & through Email Campaigns, follow up calls and equipping sales team with right content.

• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
• Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
• Planned and executed internal and external marketing events. Tracked and reported on marketing campaign responses.