Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Shaalini A/p Selvaraj

Shaalini A/p Selvaraj

Seremban

Summary

To enhance my professional skills capabilities and knowledge in an organisation which recognises the value of hard work and trust with responsibilities and challenges. Being a Talented staff with proven record of success in surpassing profit goals. Understands how to bring in and retain customers with expert promotional strategies. History surpassing targets with strengths in budget control, employee motivation and marketing.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Mos Burger
09.2023 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Management Trainee

Old Street Bak Kut Teh
07.2023 - 01.2024
  • Company Overview: Changi Airport T4, Singapore
  • Gained knowledge of company policies, protocols and processes
  • Handled day-to-day customer or client questions via telephone or email
  • Acted with integrity, honesty and knowledge to promote culture of company
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established team priorities, maintained schedules and monitored performance
  • Changi Airport T4, Singapore

Slot Assistant

Casino Genting Malaysia Berhad
06.2022 - 06.2023
  • Company Overview: Pahang Darul Ehsan
  • A slot attendant works in a casino, monitoring the slot machines
  • Our duties are to report machine glitches, distribute winnings when necessary, and handle complaints from unhappy players
  • Additionally, we are responsible for surveillance of our section
  • Greeted visitors and appropriately directed to designated areas
  • Organised and updated document management systems to improve audit and reference processes
  • Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures
  • Screened incoming calls, inquiries and requests by taking messages and forwarding to relevant staff
  • Listened to oral instructions or correspondence and transcribed information, formatting documents to suit purposes
  • Interpreted and enforced rules for gameplay and betting limits
  • Maintained customer loyalty to casino with expert and immediate handling of complaints
  • Monitored gaming operations continuously to check on dealers and players
  • Pahang Darul Ehsan

Administration Clerk

Everest Integrated Logistics
05.2021 - 05.2022
  • Company Overview: Shah Alam
  • Answering customers questions, providing information taking and processing orders and addressing complaints
  • Managed client communications by answering phones and corresponding through email
  • Monitored office inventory and supplies, promptly ordering low stock items
  • Identified depleted items, requested supplies and submitted purchase orders to maintain good stock levels
  • Maintained filing system and organized customer documents for easy retrieval of information
  • Processed documents and materials to disseminate information to appropriate parties
  • Shah Alam

Law Clerk

Alvinthiren & Partners
11.2020 - 04.2021
  • Company Overview: Klang
  • Assisted attorneys with case organization and administrative tasks
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms
  • Investigated facts and laws to determine strategies for case preparation
  • Updated firm's database with new information for client records and financial documents
  • Maintained and updated files and databases for personnel records and financial reports
  • Communicated pertinent information to clients via phone, email, and mail
  • Contacted clients to schedule appointments and discuss progress of cases
  • Revised and finalized letters, briefs, and memos
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
  • Produced legal documents such as briefs, pleadings and appeals
  • Interviewed clients to obtain information relevant to cases
  • Assisted attorneys with reviewing and organizing witness reports
  • Generated leads to meet and exceed revenue goals by identifying new clients
  • Klang

SERVICE CREW (part timer)

LUNA LUNA RESTAURANT
10.2018 - 09.2020
  • Company Overview: Setia Alam
  • Gained knowledge about cleaning, and cashiering
  • Handled day-to-day customers complain and explained about the promotion that we have
  • Acted with integrity, honesty and knowledge to promote culture of company
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Serve customer the foods and prepared the table for them
  • Setia Alam

Education

Bachelor of Degree - Law enforcement and investigation

Saito University and college
10.2024

Diploma - Law enforcement

Saito University and College
01.2021

Sijil Pelajaran Malaysia -

SMK Rawang
Rawang
01.2015

Skills

  • Customer assistance
  • Credit and cash transactions
  • Cash counting machine operations
  • ID verification
  • Professional appearance
  • Payment processing
  • Staff mentoring
  • Loss prevention
  • Transaction reconciliations
  • Cleaning standards
  • Customer greeting
  • Marketing strategy development
  • Trade planning
  • Network engagement
  • Sales reporting
  • Communication skills
  • Problem-solving
  • Google Workspace
  • Customer Service
  • Vendor Management
  • Financial Administration
  • Workforce Management
  • Staff Training
  • Employee Mentoring
  • Customer Relations
  • Staffing Requirements
  • Strategic Planning
  • Financial Management
  • Customer Relationship Management (CRM)
  • Marketing Promotions
  • Staff Supervision
  • Decision Making
  • Time Management
  • Risk Assessment
  • Emotional Intelligence
  • MS Office
  • Administration and Reporting

Languages

English
Malay

Timeline

Assistant Store Manager

Mos Burger
09.2023 - Current

Management Trainee

Old Street Bak Kut Teh
07.2023 - 01.2024

Slot Assistant

Casino Genting Malaysia Berhad
06.2022 - 06.2023

Administration Clerk

Everest Integrated Logistics
05.2021 - 05.2022

Law Clerk

Alvinthiren & Partners
11.2020 - 04.2021

SERVICE CREW (part timer)

LUNA LUNA RESTAURANT
10.2018 - 09.2020

Bachelor of Degree - Law enforcement and investigation

Saito University and college

Diploma - Law enforcement

Saito University and College

Sijil Pelajaran Malaysia -

SMK Rawang

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Shaalini A/p Selvaraj