Seydh Begam
Summary
Adaptable Financial Services Coordinator with excellent skills in financial data analysis, budgeting and forecasting talents. Recognized for performing accurate billings and monthly postings for budget. Directs purchases, vendor negotiations and records management duties.
Overview
33
33
years of professional experience
Work History
Administrative and Financial Services Associate
DXchange Money Changer
05.2011 - Current
- Developed financial strategies to optimize use of capital and resources.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Handling telephone inquiries related to daily foreign currency rates with prompt and professional responses.
- Devised and implemented controls and procedures to promote financial accuracy.
- Supported colleagues by sharing expertise and collaborating on complex cases, fostering a positive work environment.
- Delivered guidance on financial regulations and requirements.
- Negotiated and managed financial contracts with vendors and suppliers.
Administrative and Financial Services Associate
Iban Express Pte Ltd
06.2009 - 04.2011
- Advised clients on financial matters and recommended investments.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Supported colleagues by sharing expertise and collaborating on complex cases, fostering a positive work environment.
- Built and established relationships with clientele to improve future business opportunities.
- Managed client financial portfolios to minimise risk and optimize returns.
Executive Support Specialist
Anchorage Construction Co. Pte. Ltd
09.2008 - 05.2009
- Promoted a well-organized office environment by implementing filing systems and maintaining accurate records, ensuring easy access to information as needed.
- Safeguarded sensitive company information with strict adherence to confidentiality protocols and data protection measures in all tasks performed.
- Increased operational efficiency with proactive administrative support, including document preparation, email management, and expense report processing.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Transactional Data Specialist
Tania International Pte Ltd
02.2002 - 03.2004
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
- Built and maintained tracking databases for variety of measuring aspects.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained files, records and chronologies of entry activities.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Cashier
Management Development Institute Of Singapore
09.2000 - 06.2001
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in drawers at beginning and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card and check transactions to complete customer purchases.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Administrative Coordinator
Conpex Corporation Pte Ltd
05.1995 - 08.2000
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained office calendars to track important dates and deadlines.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Guest Services Specialist
Anglo-French Travel
06.1993 - 04.1995
- Assisted guests with variety of services and local attraction information.
- Handled customer complaints to satisfy and retain guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Created welcoming and comfortable environment for guests.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Managed reservations accurately, ensuring optimal occupancy levels and preventing overbooking situations.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained accurate and up-to-date records of guest information.
- Built strong relationships with guests, fostering loyalty and repeat business.
Front Desk Communications Coordinator
Mount Elizabeth Hospital Pte Ltd
01.1991 - 05.1993
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
WSQ
Singapore10.2018
Skills
- Customer Relationship Management
- Certified Accounts Payable Associate
- Billing and Invoicing
- Asset Allocation
- Analytical Thinking
- Service Delivery
- Certified Payroll Professional
- Teller transactions
- Communication Management Professional
- Cash Handling
- Strong Work Ethic
- Cash Management
- Strong administrative abilities
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Administrative and Financial Services Associate
DXchange Money Changer
05.2011 - Current
Administrative and Financial Services Associate
Iban Express Pte Ltd
06.2009 - 04.2011
Executive Support Specialist
Anchorage Construction Co. Pte. Ltd
09.2008 - 05.2009
Transactional Data Specialist
Tania International Pte Ltd
02.2002 - 03.2004
Customer Service Cashier
Management Development Institute Of Singapore
09.2000 - 06.2001
Administrative Coordinator
Conpex Corporation Pte Ltd
05.1995 - 08.2000
Guest Services Specialist
Anglo-French Travel
06.1993 - 04.1995
Front Desk Communications Coordinator
Mount Elizabeth Hospital Pte Ltd
01.1991 - 05.1993
High School Diploma -
WSQ
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