Summary
Overview
Work History
Education
Skills
Timeline
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Seri Massarah

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning and coordinating wide variety of both small-scale and large-scale events.

Overview

3
3
years of professional experience

Work History

Kids Event

Customer Service
12.2022 - Current
  • Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown.
  • Maintained strict safety standards and managed risk assessments to ensure a secure environment for attendees.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.

HometeamNs

Customer Service
10.2022 - 01.2023
  • Track and ensure effectiveness and quality of services and offering monthly promotion
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.

Andes By Aston

Customer Service
05.2021 - 10.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Perform food ingredients and stations according to Company’s SOP and guidelines
  • Attend and respond to guests’ needs promptly and professionally

Education

Diploma - Business In Entrepreneur

Raffles Skills Lab International Training Centre
Geylang Bahru
12.2023

Higher Nitec - Marine Engineering

Institute of Technical Education
Ang Mo Kio, Singapore
03.2022

Nitec - Electronics, Computer Networking & Communications

Institute of Technical Education (West)
Choa Chu Kang New Town, Singapore
12.2019

Skills

  • Applied Behavior Analysis
  • Communication Strategies
  • Customer Retention
  • Customer Relationship Management (CRM)
  • Risk assessment
  • Team leadership
  • Time Management
  • Banquet Coordination

Timeline

Kids Event

Customer Service
12.2022 - Current

HometeamNs

Customer Service
10.2022 - 01.2023

Andes By Aston

Customer Service
05.2021 - 10.2022

Diploma - Business In Entrepreneur

Raffles Skills Lab International Training Centre

Higher Nitec - Marine Engineering

Institute of Technical Education

Nitec - Electronics, Computer Networking & Communications

Institute of Technical Education (West)

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Seri Massarah