Summary
Overview
Work History
Education
Skills
Websites
References
Personal Information
Languages
Entrepreneurship
Timeline
Serene Teo

Serene Teo

Singapore

Summary

  • Experienced and reliable customer service officer/admin assistant/secretary with strong interpersonal and organizational skills with many years of experience managing business relations and special projects at senior management level.
  • Serve as a primary point of contact for and liaison between management, clients, and guests.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Able to work in multi-tasking challenges and responsibilities. Highly trustworthy, ethical, and discreet. Detail-oriented and resourceful in completing tasks and projects.
  • Understands the importance of delivering the mission of a brand with every action and interaction that takes place involving customers.


Overview

30
30
years of professional experience

Work History

Guest Relations Officer

Wilby Estate International
10.2022 - Current


  • Greeted guests upon arrival and offered assistance.
  • Managed guest relations, ensuring exceptional service levels were met at all times.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Coordinated special requests from guests, including transportation arrangements or local activity bookings.
  • Trained new staff members on company policies, procedures, and customer service standards.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Provided timely assistance with any issues that arose during a guest''s stay, ensuring quick resolution of problems.
  • Conducted regular room inspections to maintain high-quality accommodations for all guests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Core person spearheading TripAdvisor and other OTA reviews and rankings

Auxiliary Housing Officer

Ministry of Manpower
03.2022 - 09.2022
  • Work closely with ACE on MWs issues.
  • Inspect assigned locations to diagnose management gaps and put in place measures to raise standards.
  • Ensure safe distancing measures comply with government regulations.
  • Investigate and record incidents of non-compliance.
  • Advise safe distancing regulations.
  • Assist in administrative matters when required.

Dormitory Admin Executive

TS Group
01.2022 - 03.2022
  • Handling & Processing Inpro and Outpro of MWs applications.
  • Liaising with clients on their needs for MWs and also solving their issues.
  • Maintaining accuracy on dormitory Nominal Roll.
  • In charge of inventory for all dormitory items.
  • Ensure facilities are well-maintained.
  • Solving MWs issues.

Operations Officer

Centurion Westlite Jalan Tukang
09.2021 - 12.2021
  • In charge of Covid related MWs, contact tracing, isolation and conveyance.
  • Working closely with ACE TEAM for the Covid related issues.
  • Working closely with maintenance/security.
  • Ad Hoc Operations Executive & Administrative duties when either of them is not around.
  • Solves MWs issues.

Procurement & Administrative Assistant

HarriAnns Pte Ltd
11.2020 - 08.2021
  • Procure supplies for company products and ingredients.
  • Maintain inventory of company products and stocks.
  • Answers to customers enquiries and quotations.
  • In charge of handling online sales order and outlet work order.
  • Handling day to day sales order
  • Using XERO for invoices and billings
  • Using ZOHO to maintain the inventory

Sales Representative

Nex Essentials Pte Ltd
01.2020 - 10.2020
  • Sales of lifestyle products in departmental stores.
  • Conducting Facebook live sales and market sales supervision.

QC Department Secretary

JGC Corporation
01.1999 - 08.2001
  • Liaise with subcontractors for daily data entry of QC inspections.
  • Updating of QC inspection data.
  • Take minutes for meetings with clients and subcontractors.
  • Assistant support to 10 QC inspectors.
  • Handle all administrative and secretarial duties for the entire department.

Safety Department Secretary

JGC Corporation
07.1997 - 12.1998
  • Maintain, control and process security pass applications.
  • Approve and process security visitor's pass.
  • Process all site permits ( Vehicles, Heavy Machinery, Open fire, Radiation, Photography, etc ) applications.
  • Schedule Safety Induction Courses.
  • Invigilate and marking of test papers.
  • Prepare minutes for safety committee meetings and other general meetings with subcontractors.
  • Coordinate with 12 subcontractors to coordinate weekly mass housekeeping.
  • Maintain and control all Housekeeping daily duties.
  • Handle all administrative and secretarial duties for the entire department.

Instrument Department Secretary

JGC Corporation
03.1996 - 04.1997
  • Data entry of instrument diagrams report.
  • Updating of engineering flow diagrams and NPIC.
  • Thrice weekly trips to the program manufacturer office to update DCS diagrams.
  • Assistant support to 12 engineers at main office and 8 engineers at manufacturer.
  • Handle all adminstrative and secretarial duties for the entire department.

Distribution Assistant

Fritz Logistics Pte Ltd
01.1996 - 03.1996
  • Arrange transport for daily delivery orders.
  • Liaise with vendors and suppliers on delivery and schedule of books and equipment.
  • Daily stock take and maintaining inventory control of customers materials.
  • General administrative duties.

Insurance Claims Assistant

Glory Ship Management Pte Ltd
07.1995 - 12.1995
  • Check and process all insurance claims.
  • Send telex to vessels.
  • Update of crew personnel particulars.
  • Process medical claims of ship crews.
  • General administrative duties.

Inventory Clerk

California Laundry Pte Ltd
11.1994 - 06.1995
  • Maintain and process daily inventory control of hotels guests laundry and bed linen.
  • Thrice weekly trips to hotels to tally laundry inventory list.
  • Checking of damages in laundries and sending them for appropriate repairs.
  • Process compensation of damaged items claims.
  • General clerical duties.

Education

GCE O levels -

Yuhua Secondary School
12.1993

PSLE -

Corporation Primary School
12.1989

Skills

  • Effective Time Management
  • Creativity
  • Decision Making
  • Flexibility and Adaptability
  • Critical thinking and Conflict Resolution
  • Leadership and Teamwork
  • Interpersonal Skills
  • Guest satisfaction focus
  • Concierge services
  • Guest recovery
  • Excellent Communication
  • Customer service excellence
  • Problem Resolution
  • Microsoft Office
  • Customer Relationship Management

References

  • Alan Chin, Certis Cisco Security, 94516402
  • Ng Chin Teck, Ministry of Manpower ACE, 86937949
  • Dawn Lim, Precise Leasing Pte Ltd, 88996944

Personal Information

  • Date of Birth: 08/05/77
  • Nationality: Singaporean

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Entrepreneurship

  • Helping family business in F&B operations
  • In charge of inventory
  • Collection of payments

Timeline

Guest Relations Officer - Wilby Estate International
10.2022 - Current
Auxiliary Housing Officer - Ministry of Manpower
03.2022 - 09.2022
Dormitory Admin Executive - TS Group
01.2022 - 03.2022
Operations Officer - Centurion Westlite Jalan Tukang
09.2021 - 12.2021
Procurement & Administrative Assistant - HarriAnns Pte Ltd
11.2020 - 08.2021
Sales Representative - Nex Essentials Pte Ltd
01.2020 - 10.2020
QC Department Secretary - JGC Corporation
01.1999 - 08.2001
Safety Department Secretary - JGC Corporation
07.1997 - 12.1998
Instrument Department Secretary - JGC Corporation
03.1996 - 04.1997
Distribution Assistant - Fritz Logistics Pte Ltd
01.1996 - 03.1996
Insurance Claims Assistant - Glory Ship Management Pte Ltd
07.1995 - 12.1995
Inventory Clerk - California Laundry Pte Ltd
11.1994 - 06.1995
Corporation Primary School - PSLE,
Yuhua Secondary School - GCE O levels,

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