Serene Tan
Senior Customer Success Manager
Summary
Senior Customer Success Manager at Google Cloud Security, adept in stakeholder management and effective communication. Achieved a strong track record in delivering value across key security customers in Asia. Formerly developed cybersecurity policies at the Ministry of Defence Singapore, showcasing analytical competence and strategic planning.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Google Cloud Security
11.2021 - Current
- Engage portfolio of customers in Singapore, South and North Asia, and ANZ regions to drive adoption;
- Identify opportunities to realize value across Google Cloud Security products;
- Lead customer journey post-acquisition from onboarding through renewal;
- Collaborate with stakeholders to deliver customer outcomes, manage risk, and position upsell opportunities.
- *Promoted from CSM to Senior CSM in Nov 2023.
Manager (Defence Relations & Collaborations)
Ministry of Defence
05.2019 - 11.2021
- Developed strategic cybersecurity policies;
- Led collaboration efforts with key stakeholders including international and regional partners;
- Responsible for planning and executing engagement plans in cyber defence for Europe and Asia Pacific regions.
Intelligence Analyst
Ministry of Defence
03.2015 - 05.2019
- Conducted intelligence analysis and research to provide early-warning of hostile intentions against national security, and to facilitate decision-making.
International Relations Dy Manager
Civil Aviation Authority
07.2012 - 02.2015
- Advanced Singapore's national interests and the interests of the larger international aviation community;
- Responsible for engaging Africa and Asia Pacific regions;
- Evaluated key issues at the United Nations - International Civil Aviation Organization (ICAO);
- Contributed to Singapore’s successful re-election at the triennium ICAO Council Elections and the Air Navigation Commission Elections, with top votes attained.
Investor Relations Specialist
Hill & Knowlton Strategies
01.2011 - 12.2011
Education
Master of Science - International Relations
Nanyang Technological University
Singapore 04.2001 -
Bachelor of Arts - Communications
Nanyang Technological University
Singapore 04.2001 -
Skills
Client Relations
Teamwork and Collaboration
Stakeholder Management
Customer Journey Mapping
Upselling strategies
Problem-Solving
Effective Communication
Managing Operations and Efficiency
Negotiation and Conflict Resolution
Business Analysis and Reporting
Certification
Certified Information Security Manager (CISM)
Timeline
Senior Customer Success Manager
Google Cloud Security
11.2021 - Current
Certified Information Security Manager (CISM)
11-2021
Manager (Defence Relations & Collaborations)
Ministry of Defence
05.2019 - 11.2021
Intelligence Analyst
Ministry of Defence
03.2015 - 05.2019
International Relations Dy Manager
Civil Aviation Authority
07.2012 - 02.2015
Investor Relations Specialist
Hill & Knowlton Strategies
01.2011 - 12.2011
Master of Science - International Relations
Nanyang Technological University
04.2001 -
Bachelor of Arts - Communications
Nanyang Technological University
04.2001 -
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