Serene Lim

• Overseeing 2 Business units' operations - Executive Health Screening & In-house clinics
• Supported executive team in strategic planning and decision-making processes.
• Assisted in developing organizational policies to enhance operational efficiency.
• Conducted market research to identify trends and inform business strategies.
• Collaborated with cross-functional teams to align departmental goals with company objectives.
• Created reports on performance metrics to support data-driven decision making.
• Facilitated communication between stakeholders to ensure project alignment and progress tracking.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Directed technological improvements, reducing waste and business bottlenecks.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Coordinated training sessions to improve staff skills and enhance productivity levels.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

• Business Unit Head for In-house clinics
• Same job description as VP (Clinical Services), focusing on In-house clinics operations.

• Managed operations for In-house clinics.
• Developed and implemented process improvements that streamlined workflows and reduced redundancies.
• Mentored junior managers, fostering professional growth and enhancing team performance.
• Ensure that required administrative & daily operational tasks are performed to support operating unit.
• Supports administrative, reporting, budgeting, management approvals, procurement, agreements and other related work for the assigned operating unit
• Working with Account Managers/ Business Development Managers on proposals and contracts preparation.
• Evaluation, planning and implementation of changes required to improve service levels and raise quality standards.
• Assist Business Unit (BU) Head in financial budgeting exercises. Perform regular reviews with BU Head to ensure financial sustainability and goal alignment

Feedback Management

• Collating & tracking of all compliments and complaints.
• Developed and implemented performance metrics to drive continuous improvement in service delivery.
• Mentored and trained junior staff on best practices, fostering a culture of excellence and accountability.
• Conducted regular reviews of operational policies, leading to enhanced compliance and risk management practices.
• Generate monthly statistics for discussing and development of improvement plans.

Service and Clinical Audits

• Conduct periodic audits for assessments, gap analysis and determine areas of improvements.

Achievements

• Pioneered Incident reporting Portal
• Pioneered Service Champion Nomination and Service Champion Awards

(formally known as Mt Elizabeth Preventive Healthcare Centre and Diabetic Care Centre)

• Managed daily operations of the centre.
• Perform administrative duties; stock management; patients' medical reports; manpower management
• Led nursing staff to enhance patient care quality and operational efficiency.
• Implemented strategic initiatives to optimize resource allocation and workflow processes.
• Developed and delivered training programs for new nursing staff, fostering professional growth.
• Monitored compliance with healthcare regulations to ensure patient safety and quality standards.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Assist Operation Manager in ensuring smooth operations of Clinics (33 GP outlets & 8 In-house clinics)
• Planning of resources (Doctor and staff rostering)
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Project Management

• Planning and execution of following projects:

1. Health screenings, vaccinations programs for corporate/ schools/ homes

2. Partnership with Health Promotion Board in 'Check Your Health' program

3. Chronic Care Management

• Overseeing the operations at the Prevention Centre
• Supervised nursing staff to enhance patient care quality and adherence to protocols.
• Developed and implemented patient-centered care plans in collaboration with Allied health colleagues.
• Trained and mentored junior nurses, fostering professional growth and skill development.
• Conduct community based health screening and patients educational programme.
• Clinical monitoring for individuals with Diabetes and Hypertension.
• Perform Diabetic Retina Photography, Foot Examination, Lifestyle and Diabetes counseling
• Perform administrative duties

• Promoting of company's range of pharmaceutical products to General Practitioners and Specialist.
• Account Management

• Department of Internal Medicine
• Preceptor to junior staff nurses
• Administered medications and treatments according to established protocols.
• Collaborated with interdisciplinary teams to develop patient care plans.
• Monitored and documented patient vital signs, changes in conditions, and responses to treatment.
• Educated patients and families on health management and post-discharge care strategies.