SERENA LEE SIAM LEE

• Nurture children of diverse backgrounds and needs through providing integrated and differentiated learning experiences.
• Engage and partner mainstream teachers, parents and various community partners to extend children's learning beyond the classroom, promoting and maintaining standards of excellence in the service delivery model to create positive students' outcomes.
• Prepare, deliver intervention and monitor progress of students

Tier 1

• Provide consultation and support to subject teachers
• Support group teaching during MT lessons in the following areas:
• Academics (pre-teaching or reteaching, academic vocab)
• Language (eg. IC, HA checks, etc)
• Basic communication skills (eg. turn taking, repair strategies, etc)
• Sense of identity & socio-emotional needs
• Self-advocacy

Tier 2

• Sit-in support (may include co-planning & co-teaching)
• Pull-out support (for academics, language support or socio-emotional support needs)

Tier 3

• Provide intensive pull-put support (possibly with SLT), small group or 1-1 support (for academics, language support or socio-emotional support needs)
• Understanding the HL profile of students, their learning needs and socio-emotional needs
• Working with families
• Offer consultation to teachers on HL support matters, eg. access accommodations, preferential seating, use of FM systems

• Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
• Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
• Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.

• Developed strong relationships with youths, fostering a supportive and inclusive environment.
• Enhanced youth engagement by designing and implementing creative programs and events.
• Created safe and positive environment conducive to learning and activities.
• Plan and conduct programmes which include workshops and camps for children and youths in Primary and Secondary Catholic Mission Schools and Churches in Singapore, Malaysia and Thailand.
• Provide counselling to children and youths.
• Coordinated events and activities, enhancing participation and collaboration among youth members.
• Mentored volunteers, providing guidance to support program delivery and youth development initiatives.
• Facilitated workshops focusing on life skills, promoting empowerment and self-discovery among participants.

• Enhanced student emotional well-being by providing individual and group counseling sessions.
• Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
• Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
• Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.

• Resolved complaints to maintain customer satisfaction.
• Worked closely with business partners to develop consistent messaging across platforms and departments.
• Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
• Created engaging content for newsletters, newspapers and magazines to maintain brand identity.
• Worked closely with other internal departments to resolve customer service issues.
• Assisted in the creation of compelling press materials, including press releases, media advisories, and fact sheets.
• Provided excellent client service with regular communication updates and prompt responses to inquiries.

• Ensure the smooth coordination of seminars, in-house programmes and conferences.
• Liaise with speakers, hoteliers and printers.
• Manage a portfolio of existing clients.
• Telemarketing.