Summary
Overview
Work History
Education
Skills
Websites
Summary Of Key Skills
Internship Objective
Volunteer Experience
References
Languages
Great interest in F1 and specifically in the Red Bull Team
Timeline
Generic
Seraphina Desmond

Seraphina Desmond

Summary

Creative and Flexible individual with a passion for Events Management and a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Operations Manager

Holy Spirit Bereavement
05.2023 - 04.2024
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed new packages for the company and updated pricing.
  • Liaising with customers for sale of packages.
  • Ensuring smooth flow of events until final day.
  • Promoted brand awareness through well-executed events that aligned with company values and messaging strategies.
  • Managed inventory of event supplies, ensuring timely replenishment when required.

Events Intern

Absolutely Thai
09.2022 - 02.2023
  • Enhanced event attendee experience by assisting in the planning and execution of various activities.
  • Streamlined registration process for attendees, ensuring a smooth and positive check-in experience.
  • Supported team members in troubleshooting issues and resolving challenges, maintaining event continuity.
  • Provided exceptional customer service to event attendees, addressing inquiries and concerns promptly.
  • Coordinated travel arrangements for guest speakers or VIPs attending the event.
  • Managed inventory of event supplies, ensuring timely replenishment when required.

Events Intern

Focus Events Solutions Pte Ltd
01.2022 - 06.2022
  • Enhanced event attendee experience by assisting in the planning and execution of various activities.
  • Contributed to successful events by coordinating with vendors, managing logistics, and providing support to organizers.
  • Streamlined registration process for attendees, ensuring a smooth and positive check-in experience.
  • Promoted event attendance with effective social media posts and targeted email campaigns.
  • Managed inventory of event supplies, ensuring timely replenishment when required.

Step Tracker Distributer

National Steps Challenge (Health Promotion Board)
10.2021 - 10.2021
  • Answer customer enquiries
  • Adapt to system changes
  • Enter customer details into operating system and device details
  • Manage inventory

Promoter

Focus Events Solutions PTE LTD
04.2019 - 12.2019
  • Marketing new mobile plans to customers at roadshows
  • Persuade customers to switch from other telecoms to Starhub
  • Advice customers on plans that are most suitable for them

Promoter

JD Talents PTE LTD
02.2018 - 11.2018
  • Market Starhub's newest plans
  • Recommend to customers the mobile plans most suitable for them and their family
  • Demonstrated to customers how to apply for their mobile plans from the comfort of their home
  • Submit sales reports daily

Waitress

KANPAI 789
03.2021 - 09.2021
  • Recommend dishes to customers when taking their orders
  • Do required arrangement to give customers their preferred table (indoors or outdoors)
  • Market newest promotions to reach targeted sales
  • Clean tables to host next customer
  • Serve dishes to customers
  • Handling of customer financial transactions

Education

Diploma in integrated events management -

Republic Polytechnic
04.2023

BBA - Marketing

SIM - RMIT
01.2018

BBA - Marketing

SIM - RMIT
SINGAPORE
05.2025

Skills

  • Guest Management
  • Marketing support
  • Time management abilities
  • Teamwork and Collaboration
  • Event Planning
  • Multitasking Abilities
  • Attendee Relations
  • Effective Communication

Summary Of Key Skills

  • Proficient in English
  • Proficient in Mandarin (spoken and written)
  • Proficient in Microsoft Office
  • Knowledge in Micro and Macro econs
  • Knowledge in Accounting

Internship Objective

I am a first year student in SIM- RMIT and my strongest attribute would be my willingness to learn. I am also a great leader and team member which can be seen through my excellent teamwork in classes. I am studying in the events and marketing as I have great interest as well as knowledge on how the industry works but believe that there is still much more I can learn. I am detailed in my work and will not leave out details when submitting proposals or other work. I am looking to learn and widen my knowledge as well as gain experience.

Volunteer Experience

  • Lion’s Club International, 08/25/2018, Volunteer for Flag day, Collect donations for donors, Raise funds for Lion home elderly
  • AWWA HOME, 12/30/2016, Volunteer, Serve food to elderly to their doorstep

References

Available upon request

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Korean
Elementary (A2)

Great interest in F1 and specifically in the Red Bull Team

I started gaining interest in Formula 1 in 2021. My profound interest in Formula 1, particularly Red Bull Racing, stems from the sport's thrilling blend of speed and strategy. Red Bull's relentless pursuit of excellence, coupled with their innovative approach and dynamic drivers like Max Verstappen captivates me. Their daring branding and vibrant team culture further add to the allure. Beyond racing, Red Bull Racing embodies a spirit of adventure that resonates deeply with fans worldwide. Each Grand Prix ignites my passion, fueled by the team's unwavering commitment to pushing the boundaries of performance and excitement on the track.

Timeline

Operations Manager

Holy Spirit Bereavement
05.2023 - 04.2024

Events Intern

Absolutely Thai
09.2022 - 02.2023

Events Intern

Focus Events Solutions Pte Ltd
01.2022 - 06.2022

Step Tracker Distributer

National Steps Challenge (Health Promotion Board)
10.2021 - 10.2021

Waitress

KANPAI 789
03.2021 - 09.2021

Promoter

Focus Events Solutions PTE LTD
04.2019 - 12.2019

Promoter

JD Talents PTE LTD
02.2018 - 11.2018

Diploma in integrated events management -

Republic Polytechnic

BBA - Marketing

SIM - RMIT

BBA - Marketing

SIM - RMIT
Seraphina Desmond