Seow Ying (Belinda) Tan
Summary
Detail-oriented team player with strong organizational skills and long experiences . Ability to handle multiple projects simultaneously with a high degree of accuracy and new challenges.
Overview
25
25
years of professional experience
Work History
APAC Operation Manager
Subway Systems Singapore Pte. Ltd.
02.2019 - Current
- Managed over 9 countries stakeholders with 1000 restaurants in SEA, Taiwan , Hong Kong and Macau
- Formulate business strategy with others in all executive team
- Design policies that align with overall strategy
- Implement efficient restaurants operation processes and standards
- Ensure compliance with local and international laws (e.g. Food Safety, Food Quality, workplace safety ,etc.) with other departments.
- Manage contracts and relations with vendors, partners, Franchise Owners, Master Franchisee and other stakeholders
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Train and coach all personnel and stakeholders in APAC
- Report on operational performance and suggest improvements
Retail Operation Manager
SweeHeng Bakery Pte Ltd
07.2017 - 05.2018
- Responsible for overall business performance of all Retail Operations. (40 outlets)
- Contributed to leadership team for implementing company policies and procedures
- Analysis and implement strategic plan to improve business performance, P&L and inventory management
- Lead, Coach and develop current managers and future talents for management positions
- Monitored Day-to-day operation to adhere all compliances and polices (e.g. Food Safety, Workplace Safety, Halal etc.)
- Established strong relationship with varies departments (e.g. HR, Procurement, IT)
- Established relationship with vendors, partners and landlord
- Perform any other duties as assigned by top management (GM, Directors and Owners)
Restaurant General Manager
McDonald's Restaurants Pte Ltd
02.2009 - 07.2017
- Efficiently manage inventory movements & security of the outlet.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reports to the business manager for all functionality, manpower and sales observations
- Assist in the establishment and ensure compliance of operational unit's short-term and long-term goals with overall corporate objectives.
- Provide advice, guidance, and direction to subordinate and manager toward their professional development.
- Ensure that all staff perform their role and responsibilities efficiently and effectively in achieving sales target, good customer service and the upkeep of outlet.
- Provide constructive feedback on sales, effectiveness of promotions, customers feedback on all products and service launches, promotions as well as store activities and trends.
- Strategic Planning and Analyze monthly/ yearly P&L, working within the P&L control
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager, Trainer
McDonald's Ho Chi Minh
02.2014 - 07.2014
- Set up system with Vietnam Department Team (Inventory, Training, Schedule and SOP)
- Identify Training needs for current and future business needs
- Help Setting up operation side for 1st branch in whole Vietnam
- Enforce high standard procedures in the market using SOP
- Interview & hiring for Vietnam market
- Involve in interview panel for future leaders promotion for all levels (staff to management roles)
- Report to McDonald's APEMA Team for any opportunity issue in Vietnam market
- Developed & coach existing and future talent pools for crews to Department head
Restaurant Manager, Trainer
McDonald's Manila
10.2013 - 01.2014
- Create, Develop & Plan training schedule for 1st batch Vietnam 50 crews & 20 managers
- Trained & developed 1st batch Vietnam crews & managers
- Developed & plan training schedule for 1st batch Vietnam 10 hostess
- Work with McDonald's APEMA Training Team to develop training plan for 200 crews in one month
- Evaluate individual performances and identify future talents
- Interview & hiring for Vietnam market
- Identify training needs for opening branch
- Create and execute SOP, Audits Checklist for Vietnam markets
Crew, Assistant Manager
McDonald's Restaurants Pte Ltd
01.1999 - 02.2009
- To ensure a high standard in the training & grooming of the staff
- To provide information or instructions on new activities/promotions
- To monitor staff schedule/roster, attendance and performance, as well as to ensure the outlets efficiently manned at all times
- Involve in staff recruitment and maintains the highest standard of service quality
- To highlight day to day events and observations from outlet
- To achieve a high level of customer service quality
- Efficiently manage inventory movements & security of the outlet
- To recommend promotional activities that will increase the sales performance of the outlet
- Reports to the business manager for all functionality, manpower and sales observations
- Assist in the establishment and ensure compliance of operational unit's short-term and long-term goals with overall corporate objectives
- Provide advice, guidance, and direction to subordinate and manager toward their professional development
- Ensure that all staff perform their role and responsibilities efficiently and effectively in achieving sales target, good customer service and the upkeep of outlet
- Provide constructive feedback on sales, effectiveness of promotions, customers feedback on all products and service launches, promotions as well as store activities and trends
- Planning and Analyze monthly/ yearly P&L, working within the P&L control
Education
Advance Certificate of Training and Assessment - Training And Developing
Institute of Adult Learning
Singapore11.2018
Diploma - Food & Beverage Management
University of Nevada Las Vegas
Singapore03.2010
MBA -
University of Roehampton
London, UK 07.2023 - 10.2024
Skills
- Strategic planning and execution
- Leadership and team management
- Problem-solving and decision-making
- Communications
- Change Management
- People Management
- Influence and motivation
- Accountability
- Learning Agility
- Training and Mentoring
Additional Information
- Implement full online restaurant training for new opening market during pandemics (Indonesia)
- Business transformation from single Franchise owner to Master Franchise in South-East Asia
- Experience growth of more than 45 % in the last 3 years with a modest gain of about 3 % market share.
- Maintained positive sales against target SEA, HK & Macau: positive 3% in 2021 and 2022 to date is positive 10%.
- McDonald's Restaurants Pte Ltd 100% Management Commitment Survey- 2011-2016
- Outstanding Restaurant Manager Award – 2010
- Excellent Service Award, Silver Award – 2009
- Excellent Service Award, Silver Award – 2006
Timeline
MBA -
University of Roehampton
07.2023 - 10.2024
APAC Operation Manager
Subway Systems Singapore Pte. Ltd.
02.2019 - Current
Retail Operation Manager
SweeHeng Bakery Pte Ltd
07.2017 - 05.2018
Restaurant Manager, Trainer
McDonald's Ho Chi Minh
02.2014 - 07.2014
Restaurant Manager, Trainer
McDonald's Manila
10.2013 - 01.2014
Restaurant General Manager
McDonald's Restaurants Pte Ltd
02.2009 - 07.2017
Crew, Assistant Manager
McDonald's Restaurants Pte Ltd
01.1999 - 02.2009
Advance Certificate of Training and Assessment - Training And Developing
Institute of Adult Learning
Diploma - Food & Beverage Management
University of Nevada Las Vegas
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