Summary
Overview
Work History
Education
Skills
Timeline
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Seow Perng Peter Koh

Summary

Dynamic leader with proven expertise in financial management and team leadership, honed at Sen Ryo and other leading companies. Excelled in enhancing customer satisfaction and sales growth through strategic planning and effective team motivation. Skilled in conflict resolution and project management, achieving significant improvements in operational efficiency and employee engagement.

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2025
2025
years of professional experience

Work History

Assistant Manager

Wine Connection
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Manager

Sen Ryo
02.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Sales Associate

Hala Vacuum
04.2012 - 03.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Yio Chu Kang Secondary School

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Sales growth
  • Sales reporting
  • Employee performance evaluations
  • Cost control
  • Project management
  • Financial management
  • Schedule oversight

Timeline

Manager

Sen Ryo
02.2021 - Current

Sales Associate

Hala Vacuum
04.2012 - 03.2014

Assistant Manager

Wine Connection

Yio Chu Kang Secondary School

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Seow Perng Peter Koh