Seow Chyi Evelyn Tan

Stretch Opportunity:

Jan 2024 - New Hire Buddy

Feb 2024 - SEAR Commitee

May 2024 - New Hire AHR Training

• Assist Front Office Manager to oversee Front Office department
• Responsible for the proper and efficient functioning of the Front Office, Concierge, Bellhop, and operator.
• Maintain smooth relationship between the Management and guests, resolve issues arising from guest complaints and attend to requests.
• Uphold the Hotel’s service standards, and train, coach, and mentor Front Office staff.
• Anticipating guest needs and requests and creating memorable experiences through personalized service.
• To ensure that all staff behavior and service skills are in line with the hotel standards.
• Prepares work schedule for Front Office Staff.

• Assisting with the check-in and check-out processes for VIP guests and ensuring their special needs are met.
• Overseeing club floor staff, including training, scheduling, and performance evaluations.
• Ensure smooth and efficient operations on the club floor.
• Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage served in the Club Lounge.
• Tracking and managing inventory of supplies and equipment.
• Manage the control costs to ensure profitability and procedure standards.