Seoin Lee
Summary
Accomplished in elevating guest experiences at Shangri-La Singapore and Pan Pacific Orchard. I excel in complaint resolution and guest relations, enhancing satisfaction and loyalty. Proficient in customer service and maintaining confidentiality, my background spans front desk to lounge service, showcasing a blend of interpersonal and operational skills.
Offering friendly and approachable demeanor, eager to learn and develop in guest-focused environment. Brings understanding of customer service excellence and strong communication skills. Ready to use and develop interpersonal and problem-solving skills in VIP hosting role.
Overview
4
4
years of professional experience
Work History
Guest Service Ambassador(Club Lounge)
Pan Pacific Orchard
01.2025 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
Guest Service Associate(Front Office)
Benikea Hotel Seosan
09.2024 - 01.2025
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Service Associate(Lobby Lounge)
Shangri-La Singapore
05.2023 - 05.2024
- Provided excellent customer service by promptly addressing and resolving guest concerns or complaints.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Waitress
Onsen Tendong(Japanese Restaurant)
05.2021 - 08.2022
Skilled in handling cash transactions, resolving customer complaints, and maintaining cleanliness in the dining area. Proficient in taking orders, delivering food and beverages, and providing exceptional customer service.
Education
Hotel Tourism
Hanyang Women's University
Korea02-2023
Skills
- Hospitality industry experience
- Customer service
- Guest relations
- Complaint handling
Timeline
Guest Service Ambassador(Club Lounge)
Pan Pacific Orchard
01.2025 - Current
Guest Service Associate(Front Office)
Benikea Hotel Seosan
09.2024 - 01.2025
Service Associate(Lobby Lounge)
Shangri-La Singapore
05.2023 - 05.2024
Waitress
Onsen Tendong(Japanese Restaurant)
05.2021 - 08.2022
Hotel Tourism
Hanyang Women's University
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