Summary
Overview
Work History
Education
Skills
Certifications
Accomplishments
Languages
Affiliations
References
Availability
Timeline
Generic
Senthil Rajagopalan

Senthil Rajagopalan

Singapore

Summary

Results-driven Service Delivery Manager with 20+ years of experience spearheading infrastructure modernization and cloud transformation initiatives across Banking, Government, Aviation, and Public sectors. Certified ITIL® Expert and PRINCE2® Practitioner with deep expertise in AWS, Azure, and enterprise-scale migrations. Proven track record of delivering operational excellence through robust Incident, Problem, and Change Management. Adept at leading cross-functional teams, optimizing vendor ecosystems, and driving automation to elevate service quality and business outcomes.

Overview

22
22
years of professional experience

Work History

SERVICE DELIVERY MANAGER

STAR ALLIANCE
Singapore
11.2024 - Current
  • Orchestrated end-to-end AWS migration of 23 applications, 500+ VMware servers, and 70+ databases for global airline alliance
  • Led Software Defined Networking (SDN) implementation with multi-region connectivity for 25 international airline partners
  • Implemented AWS best practices achieving cost optimization and enhanced security compliance across all cloud environments
  • Established 24/7 global support frameworks for critical airline operational systems serving millions of passengers
  • Managing multi-million-dollar infrastructure budgets with complex vendor negotiations across multiple continents
  • Coordinating cross-functional teams across different time zones to deliver projects within budget and timeline constraints
  • Developing alliance-wide governance frameworks ensuring consistent technical implementation standards

DELIVERY MANAGER - INFRASTRUCTURE MODERNIZATION & RISK

CITIBANK N.A.
Singapore
08.2021 - 10.2024
  • Spearheaded end-to-end modernization of SAO platforms and Java-based applications across Asia and Europe, transitioning legacy systems to cloud-native APIs under the ReWrite Project initiative.
  • Directed critical data center consolidation efforts for exit markets, achieving zero business disruption and seamless service continuity.
  • Led deployment of IT Service Management (ITSM) platforms, reducing system downtime by 27% and enhancing incident response efficiency.
  • Implemented SLA frameworks and Agile methodologies across SIT and UAT phases, resulting in a 30% reduction in resolution times and improved release cadence.
  • Collaborated with global Product Owners and Development teams to ensure timely, secure, and compliant software delivery.
  • Managed safety and soundness initiatives for API/ESB infrastructure supporting global Citi products, identifying and mitigating operational risks across regions.
  • Ensured adherence to data privacy, outsourcing, and security regulations, driving compliance across multi-jurisdictional environments.
  • Coordinated vulnerability remediation efforts, prioritizing fixes with measurable risk reduction outcomes.
  • Acted as Single Point of Contact (SPOC) for risk visibility, delivering actionable insights through comprehensive metrics and reporting dashboards.

SENIOR PROJECT MANAGER

TATA CONSULTANCY SERVICES
Singapore
08.2020 - 07.2021
  • Delivered high-impact infrastructure and cybersecurity programs for leading financial institutions, driving seamless transitions, regulatory compliance, and operational resilience.
  • Directed enterprise-wide infrastructure migration of 1,500+ users from Aviva Singapore to Singlife domain following acquisition.
  • Designed and implemented an integrated Standard Operating Environment (SOE), harmonizing security tooling and policies across both organizations.
  • Led end-to-end security tools integration, ensuring zero security gaps and uninterrupted business operations during transition.
  • Spearheaded a pioneering cybersecurity initiative across 5 data centers, enabling real-time compliance monitoring for IT and OT environments.
  • Deployed Azure Defender for IT/IoT, Azure Sentinel, and advanced analytics platforms to enhance threat visibility and response.
  • Implemented IoT infrastructure with AD4IoT sensors, capturing telemetry from servers, network devices, and industrial systems.
  • Delivered a Central Reporting Dashboard for unified compliance tracking across hybrid assets.

SENIOR PROJECT MANAGER

CITIBANK N.A.
Singapore
01.2018 - 08.2020
  • Responsible for critical infrastructure projects related to ESB, SSG and Bureau, coordinating with external vendors including MasterCard and Visa from GDLM perspective.
  • Managed infrastructure projects across APAC & EMEA, ensuring successful build & deployment from planning through production cutover.
  • Worked closely with Release teams and product teams to understand planned features, testing scope, and ensure timely deployments meeting release criteria.
  • Led offshore teams of 8, liaising with infrastructure and external vendors for defect triaging and lifecycle management.
  • Achieved significant reduction in Infrastructure and External TAT scores release after release for both APAC & EMEA regions.

SERVICE DELIVERY MANAGER

HCL INSYS PVT. LTD.
Singapore
08.2015 - 11.2017
  • Managed large-scale infrastructure deployment for Singapore Government agencies coordinating teams of 20-70 professionals.
  • Led technical refresh of End User Computing Devices (EUCD) across multiple government agencies.
  • Successfully transitioned desktop management, LAN management, and software delivery to new service providers.
  • Managed complete IT infrastructure reorganization of WDA into WSG and SSG for GovTech Singapore.
  • Deployed IT infrastructure solutions for 30,000+ government end-users.
  • Resolved 150+ critical issues in SOE Portal, RDSS, File Services and Applications.
  • Achieved 30% improvement in Customer Satisfaction (CSAT) scores through comprehensive change management.

INFRASTRUCTURE SENIOR MANAGER

CITIBANK N.A.
Singapore
01.2008 - 03.2015
  • Led team of 20+ infrastructure professionals managing critical systems across ASPAC, EMEA, and NA regions.
  • Maintained 99.9% availability of application chains serving global customer base.
  • Built automation tools reducing operational dependency by 25% and optimizing support from 8 to 3 personnel.
  • Led data center migrations including 200+ production servers, reducing data center footprint by 35%.
  • Earned Citibank's Praise Award (second highest accolade) for Dynamic Focal Point system implementation.

INFRASTRUCTURE TEAM LEAD

AFFILIATED COMPUTER SERVICES INC.
India
02.2004 - 12.2007
  • Analysed and fulfilled customer requirements through solution design for 60+ accounts.
  • Managed infrastructure and administration of Mainframe systems providing 24/7 global user support.
  • Led service improvement plans as Global Process Owner for Availability Management.
  • Achieved 15% increase in customer satisfaction through automated reporting processes.
  • Successfully managed 60% workload offshoring transition from Dallas and Pittsburgh to Bangalore.

Education

Post-Graduate Diploma - Computer Applications

Bharathidasan University
India
01.2002

Bachelor of Commerce -

Nagpur University
India
01.1996

Skills

  • Cloud and Infrastructure: AWS, Azure, Hybrid Cloud, SDN
  • Delivery and Execution: Migration planning, DevOps, Infrastructure as Code
  • Leadership and Governance: Program Management, PRINCE2, Agile/Waterfall, Risk and Compliance
  • Tools and Automation: ServiceNow, Remedy, Microsoft Project, Jira
  • Operational Excellence: ITIL framework, Vendor management, Client Relationship Management, Performance Monitoring, Automation

Certifications

ITIL Expert certification, 2017

PRINCE2 Practitioner, 2017

ISO 9001:2008 Internal Auditor, 2014

Accomplishments

  • 500+ VMware servers migrated to AWS cloud with zero downtime
  • 25% Operational efficiency improvement through automation frameworks
  • Reduction in incident resolution times via SLA optimization is 30%
  • Infrastructure availability is maintained across global operations, 99.9%
  • End users successfully migrated within a 3-month timeframe, 3,000+
  • Data centre footprint reduction through strategic consolidation, 35%

Languages

English
First Language
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1

Affiliations

  • Community Volunteering
  • Sports and event organizing
  • Disaster and Humanitarian Relief
  • Education

References

References available upon request.

Availability

Available in Short Notice | Ready for Immediate Strategic Discussions

Timeline

SERVICE DELIVERY MANAGER

STAR ALLIANCE
11.2024 - Current

DELIVERY MANAGER - INFRASTRUCTURE MODERNIZATION & RISK

CITIBANK N.A.
08.2021 - 10.2024

SENIOR PROJECT MANAGER

TATA CONSULTANCY SERVICES
08.2020 - 07.2021

SENIOR PROJECT MANAGER

CITIBANK N.A.
01.2018 - 08.2020

SERVICE DELIVERY MANAGER

HCL INSYS PVT. LTD.
08.2015 - 11.2017

INFRASTRUCTURE SENIOR MANAGER

CITIBANK N.A.
01.2008 - 03.2015

INFRASTRUCTURE TEAM LEAD

AFFILIATED COMPUTER SERVICES INC.
02.2004 - 12.2007

Post-Graduate Diploma - Computer Applications

Bharathidasan University

Bachelor of Commerce -

Nagpur University

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Senthil Rajagopalan