Senthil Raghunath
Associate Director
Singapore
Summary
Versatile Associate Director, an exceptional leader and client advocate who specialize in successful software implementation, consultative leadership, Portfolio management, Program management, retention and passion for building and maintaining customer relationship.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Associate Director
Julius Baer
Singapore
11.2018 - Current
- Develop deep understanding of organization strategy, business objectives and offer suitable IT solutions to achieve those goals .
- Integral member and strategic advisor to business teams to ensure Client onboarding, CRM product is reaping maximum value of investment with capabilities such as Campaign, Prospect, Leads and compliant management and driving product expansion opportunities across Singapore and Hong Kong market.
- Driving adoption, customer satisfaction and closely tracking benefits realization of 0.5 million cost savings across both markets
- Managing 20 member team, 1.5m budget, monitor / track progress and measuring digital adaption rate of newly launched digital banking platform
- Managing risks, issues, handle escalation and business stakeholders from Front to back office, delivery team, Group risk function, Legal, Marketing, and Compliance team as single point of contact to address product queries
- Conducting reviews and publishing monthly progress update with senior management, working group and steering committee
- Preparing User Manual, conduct training to all departments and emphasizing value proposition of product & its usage
- Excellent business acumen, positive, growth oriented mindset, resource management, program / portfolio management, good communication skill, strong analytical and attention to detail
Senior Product Owner / Program Manager
Standard Chartered bank
Singapore
04.2016 - 10.2018
- Collaborated with business teams to define and document business objectives KPI, customer satisfaction, adaption and ROI.
- Increased in-house CRM product adaption across 27 markets in Retail & wealth banking and saved ~$5m license cost on yearly basis
- Implemented turn key revenue generating projects, transitioned from legacy applications / products to new and resolved all critical and integration issues reported by business users
- Strong program management skills coupled with influencing teams to achieve desired business outcomes and forge strong working relationship across all levels of organization.
Project Manager
Australia and New Zealand Banking group
Singapore
05.2013 - 03.2016
- Managed high performing 15 member delivery team across geographies with project portfolio of ~$3m and delivered project using Waterfall methodology from conceptualization to implementation and maintenance.
- Developed investment case, oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Adjusted project plans to account for dynamic targets, staffing changes and established change control board.
- Produced reports, dashboard and updated senior leaders on progress and roadblocks on periodic basis.
Project Manager /Business Analyst
Deutsche Bank AG
Singapore, Geneva
01.2011 - 04.2013
- Developed and initiated projects, managed costs, and monitored performance.
- Nominated and hand-picked to travel Switzerland (Geneva) and delivered time bound complex regulatory project.
- Drove team success through shared vision and recognition of quality performance.
Business Consultant / Test Manager
Credit Suisse AG (via Adecco personal private ltd)
Singapore
09.2007 - 12.2010
- Prepared test strategy document and managed testing within budget and timelines
- Identified key project risk and mitigated with controls or escalated accordingly
- Worked independently, multi-task and took ownership in various phases of projects / initiative.
Test Engineer
DBS Bank (via Thinksoft Global Services Pte Ltd)
Singapore
07.2005 - 08.2007
- Understood business requirements, prepared test cases, performed execution and supported business users during UAT & post implementation phase
Education
Bachelor of Engineering -
Anna University
India 08.2001 - 04.2005
Skills
CRM systems
Product training for non-technical audience
Problem solving and strong communication
Project / Program Management
Retention, ROI, Forecasting & planning
Relationship building and management
Budgeting
Negotiation
Staff Management
Certification
Certified DevOps Leader (DOL)
Timeline
Associate Director
Julius Baer
11.2018 - Current
Senior Product Owner / Program Manager
Standard Chartered bank
04.2016 - 10.2018
Project Manager
Australia and New Zealand Banking group
05.2013 - 03.2016
Project Manager /Business Analyst
Deutsche Bank AG
01.2011 - 04.2013
Business Consultant / Test Manager
Credit Suisse AG (via Adecco personal private ltd)
09.2007 - 12.2010
Test Engineer
DBS Bank (via Thinksoft Global Services Pte Ltd)
07.2005 - 08.2007
Bachelor of Engineering -
Anna University
08.2001 - 04.2005