Selvan Vajravelu
Singapore
Summary
Experienced professional with 35+ years in multi-generational technologies, delivering exemplary service and ensuring customer satisfaction through strong technical expertise and managerial acumen. Well-versed in the energy, chemical, petrochemical, life science, power, desalination, water treatment, and semiconductor industries. Experienced in overseeing service operations and effectively managing teams. Utilizes strong leadership and organizational skills to enhance service delivery. Possesses knowledge of customer relationship management and workflow optimization.
Overview
16
16
years of professional experience
Work History
Service Supervisor
Emerson Process Management
01.2009 - Current
- Lead engineering and technical support teams across Southeast Asia
- Develop cost-effective work plans to optimize service delivery
- Establish quality standards and procedures for superior service outcomes
- Provide technical direction and mentorship to senior and lead engineers
- Ensure compliance with ISO-9001-2008 and corporate safety regulations
- Act as a focal point for key projects- including Afton Lion Phase II
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Education
Diploma - ELECTRONICS (Specialization in Instrumentation)
Advanced Training Institute
Training - Electronic Equipment for Sugar Factories
Vasantdada Sugar Institute
Skills
- Leadership
- Strategic decision-making
- Problem-solving
- Effective communication
- Interpersonal skills
- Project management
- Resource management
- Risk assessment
- Compliance
- Team development
- Mentorship
- Analytical skills
- Organizational skills
- Instrumentation
- Process control
- Preventive maintenance
- Corrective maintenance
- Breakdown maintenance
- Calibration
- Configuration
- Manage AMS
- Integrated data systems
- Smart field instruments
- Flow transmitters
- Pressure transmitters
- Temperature transmitters
- Level transmitters
- Control valves
- MOV
- SOV
- Pneumatic systems
- Electronic systems
- Process safety
- Workplace safety regulations
- Risk management
- Complaint handling
- Service order flow
- Management experience
- Workforce planning
Accomplishments
- Service Supervisor
- Maintained ZERO safety incidents
- Enhanced customer loyalty and retention
- Successfully replaced competitor products, expanding installation base
- Bridged operational gaps to drive business growth
- Delivered technical and product training to teams
- Ensured compliance with ISO 9001, 14001, BizSafe, and government certifications
- Certified ISO 14001 Internal Auditor and Workplace Safety - Health Management Trainer
- Led risk management implementation plans
Qualifications And Certifications
- Diploma in Electronics - Specialization: Instrumentation
- Advanced Training in Process Control Instrumentation - Advanced Training Institute, Government of India
- Training in Electronic Equipment for Sugar Factories - Vasantdada Sugar Institute, Pune
- Singapore Class 3 - 2B Driving License
- Business Writing Skills - British Council, Singapore
- Risk Assessment - Risk Management Certification
- Leading at Emerson Certification
- Product-Specific Training - Emerson: Pressure, Temperature, Radar, Ultrasonic, Wireless Products
Personal Information
- Date of Birth: 04/18/65
- Nationality: Indian
- Marital Status: Married
Management Responsibilities
- Service Team Leadership: Oversee operations, optimize workflows, and ensure high performance
- Technical Support: Provide expert guidance to both service teams and clients
- Safety - Risk Management: Conduct risk assessments, root cause analysis, and maintain 5S compliance
- Customer Satisfaction: Continuously improve service standards and implement feedback-based improvements
- Audit Compliance: Manage ISO audits, internal and external surveillance audits
- Operational Excellence: Develop and implement after-sales strategies, customer service best practices, and technical support procedures
- Manpower Utilization: Optimize workforce allocation to maximize efficiency and revenue
- Procurement - Maintenance: Handle test equipment acquisition, company vehicle maintenance, insurance, and road tax compliance
Timeline
Service Supervisor
Emerson Process Management
01.2009 - Current
Training - Electronic Equipment for Sugar Factories
Vasantdada Sugar Institute
Diploma - ELECTRONICS (Specialization in Instrumentation)
Advanced Training Institute
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