Selina Chia
Overview
3
3
years of professional experience
Work History
Proof and Company
Promoter
Tanglin Mall
11.2021 - 11.2022
- Ensured seamless handover between shifts through clear communication about ongoing tasks, completed work, or any outstanding issues.
- Good product knowledge by live demonstration of products and samples
- Honing sales techniques to persuade customers to buy products, increasing revenue.
Bonchon
Waitress
Singapore
11.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Multitasked and handled different job scopes. + Type or edit your work history here
Guest Relations Officer
Internship
Ritz-carlton Singapore
05.2023 - 09.2023
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
Housekeeping Room Attendant
Internship
Ritz-Carlton
09.2023 - 12.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all areas, wiped down cabinets, and swept and mopped floors
Room Service Server
Internship
Ritz-Carlton
12.2023 - 04.2024
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Performed daily maintenance routines for equipment such as coffee machines.
Hotel Telephone Operator
Internship
Ritz-Carlton
04.2024 - 07.2024
- Demonstrated a strong commitment to teamwork by assisting coworkers when needed during busy periods or staff shortages within the department.
- Maintained up-to-date knowledge of hotel events, services, and facilities in order to provide accurate information to guests during their stay.
- Ensured smooth communication between departments, relaying messages and updates regarding guest needs or preferences.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate hotel departments.
Education
GCE “N/O” Levels -
Tampines Secondary School
Tampines 2021
Diploma For Hospitality And Tourism - Hospitality And Toursim
Shatec Singapore
Bukit Batok Timeline
Hotel Telephone Operator
Internship
04.2024 - 07.2024
Room Service Server
Internship
12.2023 - 04.2024
Housekeeping Room Attendant
Internship
09.2023 - 12.2023
Guest Relations Officer
Internship
05.2023 - 09.2023
Proof and Company
Promoter
11.2021 - 11.2022
Bonchon
Waitress
11.2021 - 04.2022
GCE “N/O” Levels -
Tampines Secondary School
Diploma For Hospitality And Tourism - Hospitality And Toursim
Shatec Singapore