Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
SEHRISH KHAN

SEHRISH KHAN

Senior Client Relationship Manager

Summary

Seeking a challenging opportunIty as a contributing member in a reputable organization, where I can utilize my academic knowledge and professional skills to achieve a bright prospect by being an asset for the organization. It is believe that dedication and hardworking is the key to success. CORE COMPETENCIE Developing plans and strategies for client relationship, product training, time management, business development, product briefing & training, hardware installation & maintenance with client. Versatile Senior Manager specializing in Project Management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Forward-thinking Senior Manager adept at managing teams of 30 employees with 12 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Forward-thinking Senior Manager adept at managing teams of 25 employees with 11 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Proactive and meticulous Client Relationship manager with over 9 years of experience in Payment processing industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Senior Manager

Ultimate special technical Services
10.2021 - 05.2023
  • Increased sales by 10%.
  • Recommended and implemented successful strategies to maximize revenue.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Implemented and developed operational standards, policies and procedures.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Evaluated hiring, firing, and promotions requests.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Examined quarterly financials to determine business operating capacity.

Client Relationship Manager

Retail PaySol
Oak Brook
06.2014 - 08.2021
  • Retail Pay Sol, US Based Company offers wide variety of payment solutions specifically designed for today's merchant
  • Retail Pay Sol delivers new and innovative payment products and services that are easy- to-use, cost effective, and carry th highest level of security
  • Company deals in ATM’S, Credit Card Machines and
  • Cash Registers POS
  • Developed sales for new credit card and Atm/devices
  • Successfully achieved sales targets set by management and awarded certificate of appreciation
  • Strong follow up for pre and after sales in order to ensure closed sale
  • To peer up with client and brief technicalities of products and conduct training sessions for end users
  • Liaising closely with technical staff in charge to ensure effective utilization of equipment’s in term of design and economic viability
  • Functioning as technical member of team including evaluating performance and counseling on professional development
  • Check periodical preventive maintenance procedures for use, maintenance and testing of equipment
  • To update queries entertained and services provided backups on spreadsheet of MS-Excel.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with Sales team and leveraging productive and open client communications.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Adhered to sales contract agreements and high-quality service delivery by coordinating with Project management team and leveraging productive and open client communications.
  • Exceeded annual revenue goals by 15% through improving client relationships and awareness.
  • Retained updated knowledge of market competition and related offerings to generate favor for POS.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Assessed client needs and developed plans to adequately address current and future objectives

Client Support Analyst & Business Development Executive

Ask ATM Services
Oak Brook
02.2014 - 06.2014
  • US Based Company is authorized dealers of ATM machines including Hyosung
  • Genmega and Hentle
  • Company provides ATM client Setup, Machines Installation and After Sales Service &
  • Support services to merchants across USA
  • Developed sales for new credit card and ATM/devices
  • Setup new client’s portfolio and income distribution
  • (Software based)
  • Assisting clients in troubleshooting of machines which can be done via call
  • Monitoring Performance of machines
  • Answering to client enquiries
  • Calibration in order to provide accurate result
  • Maintaining daily log of faults
  • Coordinating with technical staff and service engineers
  • Ensure maintaining correct amount of inventory in order to avoid any interruption in service.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Used Capsule to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Provided information and referrals to community partners and other treatment providers.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Provided suggestions for process, application or documentation improvement.
  • Interacted with team members across departments to research and resolve customer issues.
  • Managed over 50 customer within month.
  • Provided suggestions for process, application or documentation improvement
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development

Customer Service Representative

KARACHI ELECTRIC SUPPLY CORPORATION
01.2013 - 11.2013
  • This really enhances skills like, customer care, communication skills, time management, and database management skills.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%".
  • Updated account information to maintain customer records
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information
  • Answered constant flow of customer calls with minimal wait times

Education

Associate of Science - Web Designing

Grace College
Lahore
08.2008 - 02.2009

Bachelor of Science - Computer Engineering

Islamia University
Pakistan
09.2002 - 12.2006

Skills

Windows and MS Officeundefined

Accomplishments

  • Have acquired a certificate in Payment Processing POS System Implementation Expert from Retail
  • Paysol in 2017.

Interests

Reading, documentries, discussions

Timeline

Senior Manager

Ultimate special technical Services
10.2021 - 05.2023

Client Relationship Manager

Retail PaySol
06.2014 - 08.2021

Client Support Analyst & Business Development Executive

Ask ATM Services
02.2014 - 06.2014

Customer Service Representative

KARACHI ELECTRIC SUPPLY CORPORATION
01.2013 - 11.2013

Associate of Science - Web Designing

Grace College
08.2008 - 02.2009

Bachelor of Science - Computer Engineering

Islamia University
09.2002 - 12.2006

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SEHRISH KHANSenior Client Relationship Manager