Sehr Baig
Summary
Dynamic professional with extensive experience in Marketing, Management, Teaching, and HR, known for delivering strategic solutions and fostering collaborative environments. Proven track record in enhancing team productivity and driving business growth through effective communication and leadership.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
NCS
Singapore
12.2022 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Managed high volumes of inbound calls while multitasking to meet diverse customer needs.
- Owned customer issues, ensuring thorough follow-through until resolution.
Outlet Manager
Coffee Bean and Tea Leaf
08.2020 - 04.2022
- Managing efficient day-to-day operations, while planning ahead for future and effective strategies. Enforced established policies and procedures, and improved the sales growth while keeping morale high of my team. Analyzed and identified new opportunities, handled budgeting, while keeping wastage costs low.
Human Resource Manager
Associated Engineering Concern (Pvt) Ltd.
07.2018 - 09.2019
- Motivated employees, by designing plans and with Interpersonal skills, increasing employee's retentions by rigorously maintaining positive environment, developing Targeted outreached recruitment programs.
Education
Masters in English Literature - undefined
KINNAIRD COLLEGE FOR WOMEN
08.2010
Bachelors in Arts - Psychology, English Literature, Persian
DEFENCE DEGREE COLLEGE FOR WOMEN
06.2008
Skills
- Teamwork and collaboration
- Performance management
- Organizational skills
Timeline
Customer Care Executive
NCS
12.2022 - Current
Outlet Manager
Coffee Bean and Tea Leaf
08.2020 - 04.2022
Human Resource Manager
Associated Engineering Concern (Pvt) Ltd.
07.2018 - 09.2019
Masters in English Literature - undefined
KINNAIRD COLLEGE FOR WOMEN
Bachelors in Arts - Psychology, English Literature, Persian
DEFENCE DEGREE COLLEGE FOR WOMEN