Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Professional References
Generic

Sherica Chong Siao Min

Singapore

Summary

Highly skilled and results-driven Clinical Informatics professional with extensive experience in managing and optimizing healthcare IT systems, particularly in the areas of Pharmacy Module, Medication Ordering, and Nursing Medication Administration. Proven track record as a Senior Executive, leading cross-functional teams to enhance clinical workflows, improve patient safety, and streamline medication management processes. Adept at implementing and supporting EMR systems, and focusing on improving medication safety and patient care standards. Strong leadership capabilities with a focus on fostering collaboration between clinical, IT, and operational teams to deliver effective, patient-centered solutions. Demonstrated expertise in system configuration, troubleshooting, user training, and process redesign to drive improved clinical outcomes and operational efficiency. Eager to contribute to team success through hard work and attention to detail.

Overview

15
15
years of professional experience

Work History

Senior Executive, Clinical Informatics

IHH Healthcare
07.2022 - 04.2025
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Spearheaded initiatives aimed at increasing user satisfaction with informatics tools through regular feedback sessions and prompt resolution of identified pain points.
  • Delivered high-quality training materials that effectively educated employees on new systems, processes resulting from change initiatives.
  • Enhanced company performance by conducting thorough analysis of current systems and recommending improvements in patient safety and medication safety.
  • Led the successful transition to a new EMR system, minimizing disruption to patient care and maintaining seamless operations throughout the organization.
  • Collaborated with developers to identify root causes of defects and ensure timely resolution.
  • Improved test efficiency by creating reusable test assets such as data sets, templates, and scripts for EMR and Interface to other external systems.

Pharmacy Technician, Senior Pharmacy Technician

National Healthcare Group Pharmacy
05.2014 - 02.2022


  • Mentored interns, pre-registration pharmacists and new full-time staff on clinical knowledge and pharmacy standard operating procedures
  • Communications with doctors regarding prescribing errors and ensuring all medications prescribe are safe and accurate for intended patient
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead, especially in times of crisis such as COVID19 and Losartan recall
  • Involvement in several projects that help to reduce patients' waiting time in pharmacy without compromising on medication safety
  • Super User of Rxpress and OPAS (Outpatient Automation System)
  • Involvement of several workgroups at workplace: Convidose, Inventory, Clinical training and Automation
  • Assisting pharmacists and doctors in checking NEHR (National Electronic Health Records) to ensure an accurate transfer and continuity of patient care
  • Assisting pharmacists and doctors in checking doses for CKD (Chronic Kidney Disease) patients and to ensure medications are safe or adjusted based on renal function
  • Conducting Nursing Station Audits to ensure Vaccination Rooms and Treatment Room medications comply to NHG Guidelines

Telemarketer

TTG Asia Media Pte Ltd
02.2013 - 03.2013
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems

Pharmacy Technician Intern

Unity NTUC Healthcare Co-operative Limited
09.2012 - 01.2013
  • Assistance in sales, cashiering, merchandising and inventory control
  • Developed and implemented improvements to pharmacy organization system by conducting workshops for OTC medications for pharmacy assistants across all unity branches over a course of 2 days to ensure staff competency
  • Liaising with vendors and suppliers for procurement of sponsorships for workshop
  • Provided customers with drug information and counseling regarding over-the-counter medications and supplements
  • Dispensed Pharmacy Only orders to patients under pharmacist supervision

Sales Promoter

Singapore Telecommunications Pte Ltd
12.2009 - 03.2010
  • Promoting Singtel's services, provide assistance at the cashier, handles enquiries and complaints
  • Applied promotional tools to build product awareness, create consumer interest and stimulate product demand

Education

Bachelor of Science - Healthcare Management

Teesside University
09-2023

Diploma in Pharmaceutical Sciences

School of Applied Science
05-2013

GCE O Levels -

Chung Cheng High School Yishun
01-2009

PSLE -

Huamin Primary School
01-2006

Skills

  • Excellent Customer Service and Quality Care provider
  • Detail-Oriented
  • Verbal and Written Communication
  • Relationship Building
  • Time Management
  • Analytical Thinking
  • Team Oriented
  • Staff Leadership
  • Employee Training
  • Able to work independently
  • Adaptable in new environment
  • Cross-functional team coordination

Accomplishments

  • Led successful EMR implementation at Gleneagles Hospital Singapore and Mount Elizabeth Novena, improving clinical data management and patient care.
  • Collaborated with Acibadem Technology to enhance EMR functionality by implementing over 50 targeted quality improvement changes within the EMR and clinical workflows, based on user feedback and risk analysis—streamlining processes, reducing pharmacists' workload, and reinforcing medication safety and compliance.
  • Directed a team of 9 Implementation Support Specialists, ensuring effective deployment and support for system enhancements.
  • Lead Integration workflows with Pyxis ES, Merlin, and SAP systems, ensuring seamless system interoperability and improving medication and inventory management processes.

Timeline

Senior Executive, Clinical Informatics

IHH Healthcare
07.2022 - 04.2025

Pharmacy Technician, Senior Pharmacy Technician

National Healthcare Group Pharmacy
05.2014 - 02.2022

Telemarketer

TTG Asia Media Pte Ltd
02.2013 - 03.2013

Pharmacy Technician Intern

Unity NTUC Healthcare Co-operative Limited
09.2012 - 01.2013

Sales Promoter

Singapore Telecommunications Pte Ltd
12.2009 - 03.2010

Diploma in Pharmaceutical Sciences

School of Applied Science

Bachelor of Science - Healthcare Management

Teesside University

GCE O Levels -

Chung Cheng High School Yishun

PSLE -

Huamin Primary School

Professional References

Lee Wei Xian, Principal Pharmacist, weixian.lee@gleneagles.com.sg, 98192822

Sandra Xu, Senior Pharmacist (Clinical), Sandra_jl_xu@pharmacy.nhg.com.sg, 81576688


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Sherica Chong Siao Min