Seetha Lakshmi Gurusamy Murugesan
Singapore
Summary
IT Support Engineer with 2 years of experience in technical support, network administration, and enterprise IT solutions. Skilled in diagnosing and resolving hardware/software issues, optimizing system performance, and ensuring seamless network connectivity. Proficient in Windows OS deployment, IT security, and Microsoft applications, with expertise in TCP/IP, VLAN, and enterprise infrastructure. Proven ability to reduce downtime, enhance security, and improve efficiency through proactive support and process optimization. Passionate about problem-solving and delivering high-quality IT solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Deskside Engineer - Onsite Engineer
Alphaeus Pvt Ltd
12.2023 - Current
• Diagnose and resolve critical hardware, software, and network issues, ensuring minimal downtime and operational efficiency.
• Deploy and configure enterprise Windows OS environments, optimizing security settings and user access control.
• Manage and troubleshoot network connectivity issues, including Wi-Fi authentication, VLAN configurations, and Ethernet port mapping.
• Monitor and maintain IT infrastructure, ensuring efficient system performance and data security compliance.
• Implement and support Microsoft applications, resolving authentication, email, and software access-related issues.
• Enhance IT security measures by applying patch updates, user access management, and firewall configurations.
• Document technical solutions and maintain detailed logs in IT ticketing systems to track and optimize support processes.
• Train end-users on best IT practices, enhancing overall cybersecurity awareness and system utilization.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Sathyabama Institute of Science And Technology
Chennai, Tamil Nadu05.2021
Skills
IT Support & Networking: Troubleshooting, Windows OS Management, Network Configuration, VLAN Setup, Microsoft Applications
Programming Languages: Java, TypeScript, HTML, CSS
Frameworks & Tools: Spring Boot, AngularJS, Microsoft Power BI
Databases: MySQL, MongoDB
Software Development: RESTful APIs, Full-Stack Development, Web Application Development
Version Control & Deployment: Git, CI/CD Pipelines
Certification
Full Stack Software Engineering Program – NIIT India
July 2022 – January 2023
Muzix Application – Created a web application using Java for backend and Angular for frontend Designed a movie application named as, Muzix- App.
• In the application, the movies are fetched from a 3rd party API called TMDB.
• The user can register himself and later login with his credentials and can view the movies, search the movies, add or remove the movies from their favourite list and also can view the recommended movies based on the movie genre.
• The user can play the trailer of the particular movies.
Technologies Used: Spring Boot, Angular, MySQL, mongoDB
Project Link: https://github.com/Seetha1607/Capstone-Project-Muzix-App
Timeline
Deskside Engineer - Onsite Engineer
Alphaeus Pvt Ltd
12.2023 - Current
Bachelor of Engineering - Electronics and Communication Engineering
Sathyabama Institute of Science And Technology
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