Seetha Devi
Engagement Associate
Summary
Dynamic professional with proven expertise in administrative support and customer engagement, honed at The Executive Centre. Excelled in PC proficiency and Microsoft Office, boosting sales through innovative customer service strategies. Skilled in coordinating tasks and meetings, demonstrating exceptional organizational abilities and a commitment to operational excellence.
Overview
10
10
years of professional experience
Work History
Engagement Associate
The Executive Centre
06.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Tracked important information in TECTAC software, spreadsheets and ran reports or generated graphs using data.
- Collected cash, credit card payments, processed transactions and updated relevant records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Business Support Assistant
Watson's Personal Care Stores HQ
08.2016 - 04.2017
- Updated tracking spreadsheets for process monitoring and reporting.
- Managed project plans and timelines.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Office Data Entry Clerk
Acclaim Insurance Brokers Pte Ltd
05.2014 - 07.2016
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Updated and maintained customer information, documents and records.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Sorted documents and maintained organized filing process.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
- Used computer software to store and retrieve data.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Education
No Degree - NITEC in Business Services
Institute of Technical Education
Ang Mo Kio 04.2001 -
No Degree - Workplace Literacy And Numeracy (WPLN) Assessment
British Council
Singapore 04.2001 -
No Degree -
Queenstown Secondary School
Queenstown 04.2001 -
Skills
- Administrative Support
- PC Proficiency
- Microsoft Office
- Typing Proficiency
- Customer Service
- Filing
- Error Identification
- Data Entry
- Document Scanning
- Set Appointments
- Email Communication
- Microsoft Excel
- Microsoft Outlook
- Customer Engagement
- Sales Techniques
- Mail Sorting
- Coordination Skills
- Organizing and Preparing Meetings
- Operations Support
- Schedule Appointments
Timeline
Engagement Associate
The Executive Centre
06.2023 - Current
Business Support Assistant
Watson's Personal Care Stores HQ
08.2016 - 04.2017
Office Data Entry Clerk
Acclaim Insurance Brokers Pte Ltd
05.2014 - 07.2016
No Degree - NITEC in Business Services
Institute of Technical Education
04.2001 -
No Degree - Workplace Literacy And Numeracy (WPLN) Assessment
British Council
04.2001 -
No Degree -
Queenstown Secondary School
04.2001 -
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