Seetha Devi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Engagement Associate
The Executive Centre
06.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Tracked important information in TECTAC software, spreadsheets and ran reports or generated graphs using data.
- Collected cash, credit card payments, processed transactions and updated relevant records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Ad-Hoc Security Supervisor
William Secure Solutions
05.2022 - 09.2022
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Conducted regular patrols of facility to detect and deter security threats.
- Kept team compliant with security protocols and appearance standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Recorded incident reports with detailed accounts of occurrences.
Security Supervisor
Dragnet Smartech Security P L
11.2021 - 02.2022
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Kept team compliant with security protocols and appearance standards.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Maintained emergency response plans to promote fast and effective action during crises.
- Implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 6 security personnel during shift.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
Security Supervisor
Cominco Private Limited
04.2021 - 09.2021
- Kept team compliant with security protocols and appearance standards.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Maintained emergency response plans to promote fast and effective action during crises.
- Implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 4 security personnel during shift.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
Business Support Assistant
Watson’s Personal Care Stores HQ
08.2016 - 04.2017
- Updated tracking spreadsheets for process monitoring and reporting.
- Managed project plans and timelines.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Office Data Entry Clerk
Acclaim Insurance Brokers Pte Ltd
05.2014 - 07.2016
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Updated and maintained customer information, documents and records.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Sorted documents and maintained organized filing process.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
- Used computer software to store and retrieve data.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Education
No Degree - NITEC in Business Services
Institute of Technical Education
Ang Mo Kio11.2023
No Degree - Workplace Literacy And Numeracy (WPLN) Assessment
British Council
Singapore01.2022
No Degree -
Queenstown Secondary School
Queenstown11.2004
No Degree - PSLE
Clementi Primary School
Clementi11.2002
Skills
- Administrative Support
- PC Proficiency
- Microsoft Office
- Typing Proficiency
- Customer Service
- Filing
- Error Identification
- Data Entry
- Document Scanning
- Set Appointments
- Email Communication
- Microsoft Excel
- Microsoft Outlook
- Customer Engagement
- Sales Techniques
- Mail Sorting
- Coordination Skills
- Organizing and Preparing Meetings
- Operations Support
- Schedule Appointments
Timeline
Engagement Associate
The Executive Centre
06.2023 - Current
Ad-Hoc Security Supervisor
William Secure Solutions
05.2022 - 09.2022
Security Supervisor
Dragnet Smartech Security P L
11.2021 - 02.2022
Security Supervisor
Cominco Private Limited
04.2021 - 09.2021
Business Support Assistant
Watson’s Personal Care Stores HQ
08.2016 - 04.2017
Office Data Entry Clerk
Acclaim Insurance Brokers Pte Ltd
05.2014 - 07.2016
No Degree - NITEC in Business Services
Institute of Technical Education
No Degree - Workplace Literacy And Numeracy (WPLN) Assessment
British Council
No Degree -
Queenstown Secondary School
No Degree - PSLE
Clementi Primary School
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