Seet Yu Jun

· Account Servicing for Global Travel Retail.

· Collaborate closely with internal and external stakeholders, providing clear briefings on design and project requirements, fostering strong working relationships for ongoing and future projects.

· Manage administrative tasks including costing sheets, quotations, and billing matters, ensuring accuracy and efficiency in financial processes.

· Prepare and share comprehensive reports with clients, including WIP reports and Completion reports, to maintain transparency and facilitate effective communication throughout project lifecycles.

· Managed accounts for more than 200 Childcare & Student Care Centers.

· Consolidated meal indents (Freshly Cooked/ Ready-to-Heat) and communicated them to key stakeholders.

· Collaborated with logistics partners to ensure seamless dispatch and delivery of meals.

· Conducted daily checks on allergen/special dietary meals.

· Facilitated administrative and billing liaison.

· Coordinated and conducted briefings and trainings for new centers joining the program.

· Implemented efficient solutions to address daily operational challenges.

· Engaged clients from diverse demographics including Nursing Homes, Senior Care Centers, and the Centre for Domestic Employees.

· Oversaw day-to-day operations of the Banquet and Events Catering Division.

· Led event planning and negotiation processes with clients to adhere to budgetary constraints.

· Orchestrated event execution, including equipment and decoration sourcing.

· Enhanced SOPs to address existing operational challenges.

· Coordinated logistical support for events.

· Forecasted labor costs and prepared presentations for weekly operations meetings.

· Managed administrative tasks including SAP NetWeaver Portal (HANA System), goods receiving, goods issuing, production orders, and monthly inventory.

· Spearheaded the development of new business plans.

· Provided management and support for a zone encompassing multiple outlets.

· Oversaw revenue and expenditure management.

· Ensured compliance with Food and Beverage hygiene policies and procedures.

· Handled multiple delivery platforms and various virtual brands.

· Managed customer satisfaction and implemented service recovery strategies.

· Developed production schedules to support restaurant operations.

· Conducted manpower planning to optimize staffing levels.

· Managed logistic schedules to ensure timely delivery of goods.

· Implemented cost control measures to optimize expenditure.

· Handles English & Mandarin calls via Altitude

· Provides technical support over calls & emails

· Update customers’ information to the CRM system (Siebel)

· Bartending

· Inventory Taking and Stock Ordering

Training of new team members

· Rotated as restaurant host, server, food runner, bartender and cashier

· Upselling of dining vouchers

· Assigned to buddy up with new part timers to provide guidance

· Restaurant Greeter

· Prepared bar orders

· Food Runner & Cashiering