Seemran Kaur D/O Ranveer Singh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Independent Sales Ambassador
W Management Consultancy Pte Ltd
01.2024 - Current
- Identify and target potential customers through various sales strategies.
- Promote and sell company products and services to potential customers.
- Build and maintain relationships with existing clients.
- Attend trade shows, conventions, and other industry events to promote company products and services.
- Work together with sales team to develop and implement sales strategies.
- Provide regular reports on sales activity and progress towards goals.
- Continuously educate oneself on industry trends and market changes.
- Hitting weekly KPI & sales targets
- Resolved problems, improved operations and provided exceptional service.
Customer Service Executive
ST Engineering
05.2023 - 10.2023
- Trained new personnel regarding company operations, policies and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Responded proactively and positively to rapid change.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Market Researcher
Ipsos Pte Ltd
05.2021 - 04.2023
- Provide safe pair of hands in managing complex, multi-market research projects including independently drafting detailed questionnaires, setting up advanced analytical requirements, and checking for data accuracy.
- Be able to conduct data analysis and independently produce results on less complex projects.
- Effectively manage multiple projects at once and anticipate potential problems and how to prevent them
- Be aware of financial targets, identify job profitability problems, and resolve them with support if required.
- Maintain client relationships by liaising effectively with clients on project-related information and progress updates.
- Abide by the quality excellence procedures and apply them effectively.
- Keep abreast of current trends within market research and develop expertise in the chosen area of research.
Administrative Officer
Dairy Farm Group
01.2019 - 04.2021
- To assist the company’s objectives and KPIs
- Ordering stock from suppliers to fulfill customer orders and maintain service levels
- Processing order confirmations from suppliers quickly and effectively, liaising with other departments where necessary to resolve queries
- Chasing suppliers for overdue items
- Dealing with issues where stock does not arrive exactly as it should
- Ensure all documents relating to the supply chain process are retained following the company's quality requirements
- Effectively communicate informed risks within the business to key stakeholders
- Additional tasks necessary to support the function of the department
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Personal Assistant
Summit Planners
02.2017 - 12.2018
- Support work of Financial Planner and undertake a variety of administrative, clerical, and managerial tasks
- Review settled insurance claims
- Process new insurance policies, modifications to existing policies, and claims forms
- Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives
- Process applications for, changes to, reinstatement of, and cancellation of insurance policies
- Telemarketing
- All other assigned admin duties and tasks
Education
Dip in Business Management(Accounting & Finance)
PSB Academy
Singapore05.2023
Dip in Retail(Retail Ops)
WSQ
Singapore12.2022
Certificate in Business Management
PSB Academy
Singapore05.2022
Higher Nitec in Accounting
ITE College East
Singapore04.2017
GCE O Level
Henderson Secondary School
Singapore12.2014
GCE N Level
Henderson Secondary School
Singapore12.2013
PSLE
Gan Eng Seng Primary School
Singapore12.2009
Skills
- Customer Experience Innovation
- Workplace Communication
- Sales Target Management
- Customer Loyalty & Retention Strategy Formulation
- Emerging Technology
- Retailing & Economy
- Adapt to Change
- Productivity Improvement
- Highly motivated and eager to learn
- Effective communication skills in written and verbal both
- Strong Interpersonal skills
- Knowledge of Microsoft Office, SAP & MYOB
Timeline
Independent Sales Ambassador
W Management Consultancy Pte Ltd
01.2024 - Current
Customer Service Executive
ST Engineering
05.2023 - 10.2023
Market Researcher
Ipsos Pte Ltd
05.2021 - 04.2023
Administrative Officer
Dairy Farm Group
01.2019 - 04.2021
Personal Assistant
Summit Planners
02.2017 - 12.2018
Dip in Business Management(Accounting & Finance)
PSB Academy
Dip in Retail(Retail Ops)
WSQ
Certificate in Business Management
PSB Academy
Higher Nitec in Accounting
ITE College East
GCE O Level
Henderson Secondary School
GCE N Level
Henderson Secondary School
PSLE
Gan Eng Seng Primary School
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