See Siow Zuang
Summary
Proven track record in enhancing customer experience and sales at Changi Travel Service, showcasing exceptional customer service and retail sales skills. Expert in cash handling and product knowledge, demonstrated reliability by efficiently managing transactions and inquiries. Increased engagement through dynamic teamwork, contributing to positive outcomes and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Changi Travel Service
11.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Process transactions accurately and efficiently using point of sales systems, handling cash,credit card and gift card payments.
Cashier
Baolucky Frozen Food
05.2018 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Retail Sales Associate
Changi Travel Service
01.2017 - 01.2018
- Process transactions accurately and efficiently using point of sales systems, handling cash,credit card and gift card payments.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled daily credit and cash transactions for customers with accuracy and speed
Administrative Clerk
Koh Tyre Service Centre
04.2014 - 12.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Enhanced office productivity by managing incoming calls, emails, and appointments .
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
Tour Leader
Eden Travel
01.2013 - 02.2014
- Guided groups of up to 20 people on scheduled tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Informed tour members of safety risks associated with attractions, confirming customer security.
Education
Smjk Notre Dame
Malaysia -melaka 11.2010
Skills
- Customer Service
- Teamwork
- Cash Handling
- Retail Sales
- Product Knowledge
- Reliability and punctuality
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Chinese (Cantonese)
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Retail Sales Associate
Changi Travel Service
11.2021 - Current
Cashier
Baolucky Frozen Food
05.2018 - 07.2021
Retail Sales Associate
Changi Travel Service
01.2017 - 01.2018
Administrative Clerk
Koh Tyre Service Centre
04.2014 - 12.2016
Tour Leader
Eden Travel
01.2013 - 02.2014
Smjk Notre Dame
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