Sebestian Cheong
Assistant Manager
Summary
Expected salary: 4k Negotiable
I've been in Food and beverage Industry for 11 years and constantly striving to give the best to all guest. Highly motivated and committed individual, who is able to take on any task presented with enthusiasm and commitment. I have Excellent Communication skills in both written and verbal manners as well as an ability to engage in team work environments, which allows me to meet the challenges of working in a variety of settings. Service centric Restaurant Supervisor with 5 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Head Captain
Restaurant Zen Pte Ltd
Singapore
06.2023 - Current
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Demonstrated commitment to the organization's core values, leading by example and fostering culture of excellence.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Maintain safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Curated 2 Tea Mocktails to increase revenue by 5%
Restaurant Supervisor
Wolfgang Steakhouse
Singapore
08.2021 - 04.2023
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Restaurant Supervisor
Brotzeit
Singapore
05.2020 - 07.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Managed inventory control, reducing waste and optimizing resources allocation.
Restaurant Supervisor
Swensens
Singapore
12.2018 - 01.2020
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Service Attendant (Part Time)
Grand Hyatt Hotel Mezza 9
Singapore
10.2013 - 12.2014
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Education
Diploma in Leadership And People Management
Everest Innovation
Singapore 01.2019 - 12.2024
GCE N- Level
Tampines Secondary School
Singapore12.2014
PSLE
Casuarina Primary School
Singapore12.2010
Skills
Communication Skills
Schedule development
Staff Management
Inventory Control
Microsoft
Microsoft PowerPoint, Excel, and Word
Order Taking
Wine Knowledge
Professional Appearance
Tasting Techniques
Menu Familiarization
Tableside Etiquette
High-volume dining
Food and beverage pairings
Safe Food Handling
Communication Skills
Certification
Cultivate Workplace Relationship and Diversity
Accomplishments
Having 2 Tea Mocktails on the menu curated by me to bring revenue to the restaurant by 5%
Timeline
Head Captain
Restaurant Zen Pte Ltd
06.2023 - Current
Restaurant Supervisor
Wolfgang Steakhouse
08.2021 - 04.2023
Restaurant Supervisor
Brotzeit
05.2020 - 07.2021
Diploma in Leadership And People Management
Everest Innovation
01.2019 - 12.2024
Restaurant Supervisor
Swensens
12.2018 - 01.2020
Service Attendant (Part Time)
Grand Hyatt Hotel Mezza 9
10.2013 - 12.2014
GCE N- Level
Tampines Secondary School
PSLE
Casuarina Primary School