Data Analytics
SEBASTIAN TAN ZHI JIE
Data Analyst
singapore
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Representative officer
Citibank
05.2021 - 11.2021
- Telesales of Banking products ,Market financial products & services ( loan, balance transfer, payment plan, Renewing of credit cards)
- Attend to customer's enquires and concern ( payment due date, amount due, payment error )
- Build and expand customer base for the bank
- Follow up with existing customers, perform due diligence, building repo with customer and retaining of customer, answering of feedbacks
- 2
Service
King army stew
12.2020 - 02.2021
- Crew/ floor staff
- Service crew, greeting of customer , customer service, cashiering duty, clearing of table and serving food, stock take, review update
Tele- surveyor
Beacon consulting
11.2020 - 12.2020
- Government surveying ,calling house owner to conduct survey
Business consultant
N-Trust consultancy
06.2020 - 11.2020
- Cold calling to reach out to SME owner and build repo
- Access Client financial situation and provide them with our service and give them a solution
- Ensure that Client fits the loan requirement profile
- Negotiation with the Client and ensure that the loan application is successful , customer service
Credit Card Officer
Maybank
12.2019 - 06.2020
- Tele-sales
- Cold calling to upsell credit card and loan
- Cold calling to acquire customer and customer management
- Daily administrative work.
Sales associate/ Customer service representative
Gardens by the Bay
10.2018 - 03.2020
- Sale associate, order taking and cashiering duty, stocking up item at the premise
- Occasionally Selling food and drink via a buggy
- Able to engage with multiple customer at any point of time, attend to customer enquirers.
Education
PSB Certificate of business management -
01.2019 - 07.2019
No Degree - SGUS ASSOSCIATE DATA ANALYST ( Data Analytics )
NTUC
04.2001 -
Skills
I am goal-oriented, Creative,driven and motivated to help organistation to thrive I am Customer service orientated i have experience in both FnB and Sales In Consulting and Banking Industryundefined
Software
SQL
POWER BI
MICROSOFT EXCEL CODING
PYTHON (ML)
Certification
Certified Data analyst, NTUC Learning Hub - 01 Mar 2022 to 30 Aug 2022
Timeline
Certified Data analyst, NTUC Learning Hub - 01 Mar 2022 to 30 Aug 2022
03-2022
Representative officer
Citibank
05.2021 - 11.2021
Service
King army stew
12.2020 - 02.2021
Tele- surveyor
Beacon consulting
11.2020 - 12.2020
Business consultant
N-Trust consultancy
06.2020 - 11.2020
Credit Card Officer
Maybank
12.2019 - 06.2020
PSB Certificate of business management -
01.2019 - 07.2019
Sales associate/ Customer service representative
Gardens by the Bay
10.2018 - 03.2020
No Degree - SGUS ASSOSCIATE DATA ANALYST ( Data Analytics )
NTUC
04.2001 -
Similar Profiles
Ariane SchiavettiAriane Schiavetti
Analista De Customer Service at CitibankAnalista De Customer Service at Citibank
Bing ZuoBing Zuo
Universal Banker at CitibankUniversal Banker at Citibank
Sravani USravani U
Salesforce Developer at CitibankSalesforce Developer at Citibank