Sebastian Yong
Summary
Proven excellence in guest relations and service quality, honed at JP Pepperdine, where I fostered warm customer relationships and collaborated effectively to ensure swift order delivery. Skilled in upselling and maintaining high-volume dining efficiency, my focus on detail and teamwork consistently enhanced dining experiences and operational success. Over the passed 5 years I have managed to obtain 3 EXSA awards, and now I would like to expand my experience to Apple and provide more for the customers of Apple. I have always been a Apple geek myself and always sharing new stuff and updates with friends and family so I would like to share interesting things about why we choose Apple products over other products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
JP Pepperdine
2019.12 - Current
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Diploma Of Aeronautical Engineering - Aeronautical Engineering
Singapore Polytechnic
Dover Skills
- Service Quality
- Service prioritization
- Relationship Management
- High-volume dining
- Guest Relations Management
- Upselling techniques
- Daily specials memorization
- Food inspection
- Attention to Detail
Certification
I have obtained 3 EXSA awards from year 2021, 2022 and 2023,
Timeline
Restaurant Waiter
JP Pepperdine
2019.12 - Current
Diploma Of Aeronautical Engineering - Aeronautical Engineering
Singapore Polytechnic
I have obtained 3 EXSA awards from year 2021, 2022 and 2023,
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