Overview
Work History
Education
Skills
Availability
Personal Information
Timeline
Generic

Sebastian Tan

Overview

9
9
years of professional experience

Work History

Sales Administrator

CT Elevator Pte Ltd
02.2024 - Current
  • Reviewing drawings, master plans, contract documents.
  • Attending and conducting site surveys for MOD and Maintenace project.
  • Generating technical proposals and quotations to meet customers' requirements and code compliances (SS550, EN81-41, Code on Accessibility, SCDF etc.)
  • Discussion and negotiation upon tender specifications, contract terms and conditions.
  • Attending technical questions arise from clients during sales process.
  • conducting product presentation and demonstrating how the product meets a client's needs.
  • Making cold calls and in-person appointments with potential customers and closing sales deals.
  • Maintaining professional working contact with key suppliers and third parties.
  • Providing technical advice to teams within the organization.

Sales Support Executive

Batu Networks Pte Ltd
01.2023 - 01.2024
  • Providing support to sales team by answering phones, greeting clients, or arranging meetings
  • Communicating with customers via phone, email, or mail to answer questions about products or services
  • Maintaining client databases and updating customer contact information
  • Coordinating with vendors to track orders, ensure prompt shipment of goods, and confirm delivery dates
  • Scheduling appointments with clients to discuss product features and pricing options
  • Assisting with the development of proposals and presentations to potential clients
  • Keeping track of customer records and contracts in order to manage accounts.

Sales administrator

Chint Global International Pte. Ltd
02.2022 - 12.2022
  • Ensure sales targets are met and report any deviations
  • Develop monthly sales reports
  • Stay up to date with new products and features
  • Liaise with the Logistics department to ensure timely deliveries
  • Contact clients to obtain missing information or answer queries
  • Process orders via email or phone
  • Check data accuracy in orders and invoices
  • Personal attributes gained: An analytics thinker that processes good communication skills, time management and ability to work under pressure.

Partner & BD - Sales Support Executive

iSwitch Pte Ltd
03.2019 - 12.2021
  • Develop and manage new customer accounts and be responsible for achieving retail revenue target and increasing market share
  • Perform cold calls, sales pitches and negotiate on sales contract
  • Foster and build good customer relationship for revenue growth and customer retention
  • Involve in sales acquisition and customer service support activities (i.e., provide pre-sales and post-sales support services)
  • Involve in the execution of marketing plans, strategies, and organized events
  • Manage customer onboarding: Facilitate the end-to-end onboarding process
  • Document verification
  • Co-ordination with MSSL / SP
  • Conducting checks to ensure that contracts / agreements are in accordance to company’s policy
  • Contractual obligations in contracts are captured in downstream systems
  • Manage customer off-boarding
  • Handle and resolve customer interactions: Serve as the main point of contact for customers seeking assistance over all contact mediums
  • Eg
  • Email, calls, messaging, social media etc
  • Work with Service Partners to provide assistance and solutions to customers
  • Eg
  • Sales, Finance, Credit Control
  • Route / resolve inquiries and issues effectively and accurately
  • Handle sales and product enquiries: Educate potential customers about the organization's products and services, convert leads into sales
  • Process customer forms (eg
  • GIRO)
  • General administrative tasks (eg
  • Submission of team invoices)
  • Personal attributes gained: A meticulous worker with a keen sense of numbers
  • An ability to take new job scope and acquire skills on new task assigned.

Direct Sales Officer

Citibank
12.2017 - 02.2019
  • Responsible for acquiring new customers through consultative need-based selling on Bank products such as credit cards, personal loan, accounts & other banking facilities
  • Engage & build good relationship with customers generate sales referrals & deliver good client experience
  • Ensure all customers applications and documentations are completed to process timely
  • Meet performance standards, business goals and sales targets.

Bank Teller

United Overseas Bank
05.2016 - 10.2017
  • Process all cash transactions taking place in the bank
  • Maintain accurate details of each transaction
  • Make precise entries into the banking transaction
  • Make precise entries into banking system
  • Balance the currency, validate deposit Slips, and issue negotiable instruments viz., draft issuances, promissory notes, traveller’s checks, bills of exchange, etc
  • Tally the full cash in ATMS and TAUs/ATS’s and replenish them
  • Make reports and submit them to the bank manager
  • Help the customers to get through tedious banking processes
  • Guarantee security and safety of all bank and client assets via effective adherence of regular corporate and legal processes
  • Bring in new customers and open new accounts by advertising new services and boosting business referrals such as mortgages, insurances, loans, lending, etc
  • Educate provide practical training to new employees
  • Coordinate with cashiers, tellers, including other internal and external bank employees
  • Sustain good relations with clients.

Relationship Associate

Maybank
09.2014 - 03.2016
  • Assisting business banking Relationship Manager (RM) in managing customers within the Commercial Banking Group
  • Supporting 4 RMs with a total portfolio size of 180 customers in ad-hoc service request of Small Medium Enterprise (SME) customers
  • Investigate problems/issues faced by customers and providing appropriate solutions
  • Supporting RMs in their administrative work such as internal reporting and monitoring of customers facilities review timeline
  • To independently manage non-complicated need of customers
  • Prepare, collate, and analyse data for management report
  • Other ad-hoc duties as assigned.

Education

Diploma in Business Administration -

Kaplan Higher Education
02.2013

National ITE Certificate in Service Skills (Office) -

The Institute of Technical Education- Bishan
11.2006

GCE ‘N’ Level certificate -

Hai Sing Catholic School
12.2005

PSLE Certificate -

Tampines North Primary School
12.2001

Skills

  • Fluent in English and Mandarin
  • Proficient in Microsoft Office Word and PowerPoint
  • Intermediate in Microsoft Excel
  • Salesforce
  • Team player
  • Customer Orientated
  • Forward thinking
  • Proactive
  • Good Stress Management
  • Flexibility

Availability

Immediate

Personal Information

  • Age: 35
  • Expected Salary: $3,700
  • Date of Birth: 02/18/89
  • Gender: Male
  • Nationality: Singaporean

Timeline

Sales Administrator

CT Elevator Pte Ltd
02.2024 - Current

Sales Support Executive

Batu Networks Pte Ltd
01.2023 - 01.2024

Sales administrator

Chint Global International Pte. Ltd
02.2022 - 12.2022

Partner & BD - Sales Support Executive

iSwitch Pte Ltd
03.2019 - 12.2021

Direct Sales Officer

Citibank
12.2017 - 02.2019

Bank Teller

United Overseas Bank
05.2016 - 10.2017

Relationship Associate

Maybank
09.2014 - 03.2016

Diploma in Business Administration -

Kaplan Higher Education

National ITE Certificate in Service Skills (Office) -

The Institute of Technical Education- Bishan

GCE ‘N’ Level certificate -

Hai Sing Catholic School

PSLE Certificate -

Tampines North Primary School

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Sebastian Tan