Sebastian Sato
Singapore
Summary
A results-driven Operations Manager with extensive experience in optimizing processes, enhancing efficiency, and driving productivity. Proven track record of leading cross-functional teams to achieve organizational goals. Skilled in strategic planning, resource allocation, and performance management. Passionate about continuous improvement and delivering exceptional results in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Bread Garden
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Devised processes to boost long-term business success and increase profit levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Kitchen Operational Manager
Asanoya TC Pte Ltd
01.2022 - 09.2022
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Test cooked food by tasting and smelling it to ensure palatability and flavour conformity
- Organized and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
- Review menus and analyse recipes to determine labor and overhead costs and assign prices to menu items
- Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients
- Assess staffing needs, and recruit staff using methods such as online recruitment service
- Work closely and manage B2B customer, as well as bringing in new B2B prospect
- Ensure compliance of company policies, set best practices and operations standards including SOPs for smooth daily operations
- Oversee regular maintenance program to ensure all health, safety and hygiene licensing regulations are adhered to and keep inventory records
- Work closely with marketing team to ensure implementation and proper communications of promotions to outlets
- Also to ensure that brand values are upheld adhering to internal practices and customer service standards
- Establish standards for personnel performance and customer service by establishing clear performance goals and expectations
- Actively involved in Operations Team performance and development through direct feedback, coaching, mentoring, and training.
Site Supervisor
Health Promotion Board
07.2021 - 11.2021
- Manage stakeholders and client’s expectation during operation.
- Established system in place to facilitate daily swab operation
- Structured system to organized and verified all collected client's specimens during as well as towards end of daily operations for collection by lab
- Arranged and coordinated with logistic and lab delivery company for sufficient logistics for operation following day
- Arranged and coordinated with stakeholders to ensure that there is no delay in operation.
- Assessed and handled difficult client during swab operations with company's guidelines
- Reconnaissance swab site to ensure that all proceedings are in accordance with company's guidelines
- Worked with multiple stakeholders to ensure all compliance and documents are adhere leading up to operations date.
Swabbed Assistant
Health Promotion Board
08.2020 - 07.2021
- Established structured work process to minimize mistakes and rejection of test samples aiding in pre-emptying potential errors and performing duties efficiently.
- Provide assurance to anxious clients.
- Took initiative to provide support and assistance to teammates in timely and efficient manner
- Undertake pragmatic and problem-solving approach to adapt and deal with any unforeseen circumstances with varying environments and congruent.
- MSU - supported account managers prepared and served all their logistical needs in prompt and timely manner. Implemented systematic workflow for department to improve.
Project Executive
Pico Art International Pte Ltd
03.2019 - 04.2020
- Assisted with events budget / Budget Management
- Ensured all plans were delivered on-time
- Supporting Event Manager in developing event plans and strategy
- Managed details behind event execution, liaising with suppliers, venues and partners
- Working with contractors and suppliers on brief, design, and implementation of framework
- Executed events to high standard whilst integrating brand principles
- Coordinate and direct projects, making detailed plans to accomplish goals and directing integration of technical activities
- Consult or negotiate with clients to prepare project specifications
- Analyze technology, resource needs, and market demand, to plan and assess feasibility of projects
- Confer with management, production, or marketing staff to discuss project specifications or procedures
- Plan or direct installation, testing, operation, maintenance, or repair of facilities or equipment
- Schedule project in logical steps and budget time required to meet deadlines
- Prepare and submit budget estimates, progress reports, or cost tracking reports
- Take actions to deal with results of delays, bad weather, or emergencies at construction site
- Direct and supervise workers.
Operations Manager
Lean Bento Pte Ltd
01.2016 - 11.2018
- Achieved daily in-house sales growth of 300% in 14 months
- Established and implemented kitchen process to achieve sustainable and consistent system to educate new staff
- Successfully catered to Apple South Asia's event, within limited space and tight schedule
- Worked closely with Director and Head Chef on coming up with new and seasonal menu within strict Halal guidelines and created dishes that were top favorites
- Worked closely with Directors to developed innovative approaches to manage business and technology needs and to enhance staff performance
- Worked with HR department and administered budgeting, financial operations, and payroll activities for effective business accounting
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories and keep inventory records
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Order and purchase equipment and supplies
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Assess staffing needs, and recruit staff using methods such as online recruitment service
- Arrange for equipment maintenance and repairs and coordinate variety of services such as waste removal and pest control
- Record number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items
- Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients.
Education
Diploma In Psychotherapy -
The School Of Positive Psychology
Singapore01.2010
Diploma In International Baccalaureate -
K. International School Tokyo
Japan, Tokio06.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Project Management
- Policies and procedures implementation
- Strategic Planning
- Goal Setting
- Data Management
- Budgeting and forecasting
Certification
- WSQ - Conduct Food & Beverage Hygiene Audits
- WSQ - Manage Food & Beverage Operations
- Provide Specialty Coffee Service
- Class 3 Driving licence
Languages
English
Chinese (Mandarin)
Timeline
Operations Manager
Bread Garden
10.2022 - Current
Kitchen Operational Manager
Asanoya TC Pte Ltd
01.2022 - 09.2022
Site Supervisor
Health Promotion Board
07.2021 - 11.2021
Swabbed Assistant
Health Promotion Board
08.2020 - 07.2021
Project Executive
Pico Art International Pte Ltd
03.2019 - 04.2020
Operations Manager
Lean Bento Pte Ltd
01.2016 - 11.2018
Diploma In Psychotherapy -
The School Of Positive Psychology
Diploma In International Baccalaureate -
K. International School Tokyo
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