Fishkeeping
Sebastian Heng Ping Pang
Sales Associate
Singapore
Summary
Results-driven Sales and Marketing Professional experienced in exceeding goals and retaining customers while maintaining a strong reputation for customer satisfaction. Leveraged in-depth knowledge of [Location] market conditions and an extensive network of industry professionals to develop effective marketing strategies and execute impactful campaigns. Employed data-driven insights to optimize marketing efforts, enhance ROI, and create engaging content that fosters brand growth.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Founder
CableArtz
07.2023 - Current
- Founded and spearheaded a bespoke home cable management service, enhancing system efficiency and client satisfaction.
- Developed and executed personalized cable organization strategies to meet individual client requirements.
- Successfully elevated resident cable management standards, resulting in exceptional customer approval ratings.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Cultivated loyal customer base through personalized marketing campaigns and loyalty programs.
- Designed marketing strategies that increased brand visibility and attracted new clientele through targeted campaigns.
AIA Sales Associate(Full Time)
AIA
01.2021 - 07.2023
- Rapidly acquired and implemented new skills, enhancing task efficiency and overall productivity.
- Consistently exhibited professionalism, approachability, and a cooperative attitude in all interactions.
- Demonstrated adaptability by working on non-standard hours, including nights, weekends, and holidays.
- Analyzed and addressed issues effectively, contributing to improved problem resolution processes.
- Delivered superior customer service, fostering operational improvements and issue resolution.
- Empowered active listening to swiftly assess customer concerns and create complex issues as necessary.
- Utilized critical thinking to dissect challenges, assess potential solutions, and execute informed decisions.
- Efficiently managed a high volume of over 100 customer inquiries daily.
Door Salesman (Part Time)
Recruitment's Agency
10.2015 - 10.2015
- Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
- Distributed pamphlets and other informational literature on ice cream products.
- Performed loading and unloading of boxes and pallets of merchandise.
- Reconciled inventory and customer orders regularly to ensure product availability.
Razer Sales Associate (Part Time)
GamePro
03.2015 - 03.2015
- Increased customer satisfaction and repeat business through the relentless pursuit of resolutions to problems arising from Razer products or Sales services, protecting the company's reputation and loyal client base.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.
- Handled more than 400 customers over span of 4 days.
Education
Bachelor - Accountantcy
Singapore Institute of Management
Singapore04-2021
High School Diploma -
Republic Polytechnic
Singapore 04.2001 -
Skills
Digital Marketing
Social media marketing
Content Creation
Video Editing
Visual Storytelling
Operations
Management
Sales Strategy
Quality Assurance
Customer Service
Customer Satisfaction
Microsoft Word/Excel/Powerpoint
Critical Thinking
Team Building
Communications
Interests
Videography
Photography
Editing
Timeline
Founder
CableArtz
07.2023 - Current
AIA Sales Associate(Full Time)
AIA
01.2021 - 07.2023
Door Salesman (Part Time)
Recruitment's Agency
10.2015 - 10.2015
Razer Sales Associate (Part Time)
GamePro
03.2015 - 03.2015
High School Diploma -
Republic Polytechnic
04.2001 -
Bachelor - Accountantcy
Singapore Institute of Management
LANGUAGES
Mandarin
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
PERSONAL DETAILS
- Date of birth 05 July 1993
- Nationality : Singaporean
- Marital status : SINGLE
LINKS
Portfolio: www.instagram.com/cableartz
DRIVING LICENSE
Driving license category 3A
PERSONAL DETAILS
- Date of birth 05 July 1993
- Nationality : Singaporean
- Marital status : SINGLE
LINKS
Portfolio: www.instagram.com/cableartz