Sean Yong
Overview
13
13
years of professional experience
Work History
Temp Staff Ticketing Strategy & Projects (TSP)
Land Transport Authority
2024.01 - Current
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Liaised with management and other departments to maintain smooth operations.
- Maintained database systems to track and analyze operational data.
- Established positive relationships with customers and other staff members.
Temp Logistics Coordinator
Nordson Corporation
2023.08 - 2023.09
- Picking and packing of daily Products, Organizing, and scanning of documents, Management of confidential documents, Sorting and labeling of products, Housekeeping
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Monitored and adjusted inventory levels according to demand.
- Updated and maintained databases to track shipments and inventory.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
Temp Operator
Venture Corporation
2022.03 - 2023.04
- Sorting and Picking of daily orders, Updating Excel spreadsheets regarding data entry, Product Management and Organization, Monthly Cycle count, Housekeeping
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Service Crew
SUKIYA すき家
2022.01 - 2022.03
- Assisting with Food and Drinks preparations, Opening and closing duties, Taking of orders, Handle customer complaints and enquiries, ensure consumer satisfaction, Cleaning store up to safety and cleanliness standard, Management of cash register
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
Temperature Screener
NTUC LearningHub
2021.03 - 2022.04
- Assisting to screen temperatures & SafeEntry scanning for all walk-in customers, Ensuring customers adhere safe distancing guidelines at all times
- Promoted a culture of safety within the organization through consistent enforcement of established protocols during temperature screenings.
- Demonstrated adaptability by adjusting to changing guidelines and incorporating new procedures into the screening process as needed.
- Supported company''s pandemic response plan with diligent implementation of temperature screening protocols.
Runner/Server
Nihon Mura , Suki Group
2017.05 - 2018.06
- Assisting with Food and Drinks preparations, Opening and closing duties, Taking of orders, Handle customer complaints and enquiries, ensure consumer satisfaction, Cleaning store up to safety and cleanliness standard, Management of cash register
- Delivered correct food items to tables according to order documentation.
Server
The Ritz Carlton, Millenia Singapore
2014.01 - 2015.01
- Greeting guests, seating arrangement, serving food and beverages throughout the event, Assisting guests with enquiries
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Sheng Siong, Old Woodlands Branch
2012.01 - 2013.01
- Restocking, labeling and scanning company items
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma - Customer Relationship And Service Management
Nanyang Polytechnic
180 Ang Mo Kio Ave 8, Singapore 56983003.2023
Higher Nitec - Mobile Unified Communication
ITE College Central
2 Ang Mo Kio Dr, Singapore 56772007.2018
Nitec - Mobile System And Services
ITE College West
1 Choa Chu Kang Grove, Singapore 68823607.2015
N' lvl -
West Spring Secondary
61 Senja Rd, Singapore 6777372013
PSLE -
Choa Chu Kang Primary
20 Choa Chu Kang Avenue 2, S6899052009
Skills
- Customer service understanding
- Data Entry
- Inventory Restocking
- Teamwork and Collaboration
- Continuous Improvement
- Cleaning skills
National Service Completion
Service began on July 3, 2018 and was completed on May 2, 2020.
Deployed as BSO at Woodlands Checkpoint for Vocation.
Studied and performed duties such as:
Charge Office
Duties included lodging reports
Recording every entry and exit in the charge office Log book
Preparing lock up in case of arrest.
Ops room
Creating and updating FIR
liaising with other organizations to gather on facts and intel
respond to Panic Alarm, incharge of deploying on ground FRT for cases.
FrontLine Responds Team(FRT)
On Ground duties.
Gather facts from sujects to inform Ops room while being vigilant.
Effect an arrest if need be.
Maintenance Duties
Inspect that the maintenance room's equipment, including the PR set, is operating properly.
Report Fault Items.
Assist other postions.
Personal Information
- Date of Birth: 06/11/97
- Nationality: Singaporean
- Religion: Buddhist
Timeline
Temp Staff Ticketing Strategy & Projects (TSP)
Land Transport Authority
2024.01 - Current
Temp Logistics Coordinator
Nordson Corporation
2023.08 - 2023.09
Temp Operator
Venture Corporation
2022.03 - 2023.04
Service Crew
SUKIYA すき家
2022.01 - 2022.03
Temperature Screener
NTUC LearningHub
2021.03 - 2022.04
Runner/Server
Nihon Mura , Suki Group
2017.05 - 2018.06
Server
The Ritz Carlton, Millenia Singapore
2014.01 - 2015.01
Cashier
Sheng Siong, Old Woodlands Branch
2012.01 - 2013.01
Diploma - Customer Relationship And Service Management
Nanyang Polytechnic
Higher Nitec - Mobile Unified Communication
ITE College Central
Nitec - Mobile System And Services
ITE College West
N' lvl -
West Spring Secondary
PSLE -
Choa Chu Kang Primary
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