Sean Siew
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Consistently adaptable to changing needs and skilled in conflict resolution.
Dynamic leader with a proven track record at Sheraton Grand Sydney Hyde Park, enhancing guest satisfaction and team efficiency. Excelled in problem-solving and team management, significantly improving service quality and operational efficiency. Adept at fostering customer relations, my approach has consistently driven positive outcomes and performance improvements.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Powermatic Associates Southeast Asia Pte. Ltd.
01.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Inside Sales Representative
Powermatic Associates Southeast Asia Pte. Ltd.
03.2021 - 12.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
Assistant Banquet Manager
Sheraton Grand Sydney Hyde Park
07.2019 - 07.2020
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Established effective systems for tracking employee performance metrics leading to more efficient staffing decisions.
Banquet Supervisor
Sheraton Grand Sydney Hyde Park
09.2018 - 07.2019
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for events catering up to 500pax events.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Streamlined communication between kitchen and service staff for seamless event execution.
Hotel Management Trainee
Sheraton Grand Sydney Hyde Park
03.2018 - 09.2018
- Collaborated with team members to ensure seamless guest experience throughout their events.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
Food and Beverage Attendant
Sydney Harbor Marriott Hotel
04.2016 - 03.2018
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Education
Degree in International Hotel And Resort - Hotel And Resort Management
Blue Mountains International Hotel Management
Torrens University, Sydney, NSW Australia09-2018
Diploma in Hotel And Hospitality Management - Hotel And Hospitality Management
Republic Polytechnic
Singapore04-2013
Skills
- Problem-Solving
- Time Management
- Customer Service and Relations
- Team Management and Development
- MS Office
- Team Building and Leadership
- Food Safety Knowledge
- Guest Experience Engagement
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Additional Information
Referee
Ms Tiwa Tantisaridchai
Banquet Manager
Sheraton Grand Sydney Hyde Park, NSW Australia
+ 61 424825961
tiwa.tantisaridchai@sheraton.com
Mr Robert Battley
Banquet Manager
Sydney Harbor Marriott, NSW Australia
+61 416038010
robert.battley@marriott.com
Timeline
Customer Service Supervisor
Powermatic Associates Southeast Asia Pte. Ltd.
01.2024 - Current
Inside Sales Representative
Powermatic Associates Southeast Asia Pte. Ltd.
03.2021 - 12.2023
Assistant Banquet Manager
Sheraton Grand Sydney Hyde Park
07.2019 - 07.2020
Banquet Supervisor
Sheraton Grand Sydney Hyde Park
09.2018 - 07.2019
Hotel Management Trainee
Sheraton Grand Sydney Hyde Park
03.2018 - 09.2018
Food and Beverage Attendant
Sydney Harbor Marriott Hotel
04.2016 - 03.2018
Degree in International Hotel And Resort - Hotel And Resort Management
Blue Mountains International Hotel Management
Diploma in Hotel And Hospitality Management - Hotel And Hospitality Management
Republic Polytechnic
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