Sean Peck
Summary
Dynamic and results-oriented professional with proven expertise in customer engagement and sales, honed across roles at The Better Scoop and Direct Hope. Excelled in creating memorable customer experiences and streamlining service operations, demonstrating exceptional teamwork and empathy. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Party Services
Sean Peck
11.2024 - Current
- Managed to self-fund my entrepreneurial venture and made it into a profitable business
- Provided party services for clubs like Xclusive.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Ice Cream Server
The Better Scoop
09.2024 - 11.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Door to Door Sales
Direct Hope
08.2023 - 04.2024
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
Food and Beverage Waiter
Hans Im Gluck
11.2022 - 02.2023
- Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.
- Proactively addressed potential customer complaints, resulting in higher levels of overall satisfaction and reduced escalation issues.
- Demonstrated attention to detail when handling special dietary requests or allergy-related concerns from customers.
- Managed reservations effectively using reservation software tools while accommodating walk-in guests when possible.
Sales of Footwear
Sean Peck
01.2020 - 12.2022
- This was my first entrepreneurial venture I started which gave me enough knowledge and capital to explore more money-making opportunities
- Negotiated with clients and kept a good relationship with them
- Sold high end limited edition shoes resulting in $15000 worth of funds
Education
Business And Financial Technology
Nanyang Polytechnic
Yio Chu Kang02-2026
Skills
- Customer engagement
- Teamwork
- Customer service
Timeline
Party Services
Sean Peck
11.2024 - Current
Ice Cream Server
The Better Scoop
09.2024 - 11.2024
Door to Door Sales
Direct Hope
08.2023 - 04.2024
Food and Beverage Waiter
Hans Im Gluck
11.2022 - 02.2023
Sales of Footwear
Sean Peck
01.2020 - 12.2022
Business And Financial Technology
Nanyang Polytechnic
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