Sean Ng

• Technical Support:Provided hands-on assistance to end-users, resolving hardware, software, and connectivity issues promptly.
  Configured and maintained user accounts, email setups, and access permissions.
  
• Troubleshooting & Diagnostics:Diagnosed technical problems across desktops, laptops, and mobile devices, ensuring swift resolution.
  Monitored system performance and identified recurring issues, contributing to proactive solutions.
  
• System & Network Support:Assisted in maintaining and updating IT systems, including software installations and network setups.
  Supported the setup and troubleshooting of local area networks (LAN), printers, and peripheral devices.
  
• Documentation & Reporting:Maintained detailed records of support requests and solutions using help desk ticketing systems.
  Assisted in creating user guides and documentation for IT processes and common issues.
  
• User Training:Provided guidance to employees on using IT systems and tools effectively, improving their workflow efficiency.
  
• Team Collaboration:Worked closely with senior IT staff on projects like system migrations and software updates.
  Actively participated in team meetings to discuss improvements in IT service delivery.
  

Entrepreneurship & Business Management:

• Founded and managed an online store specializing in anime and pop culture-themed products, including shirts, mugs, phone cases, and more.
• Developed a unique brand identity, catering to a niche market and building a loyal customer base.

Product Design & Development:

• Created custom, high-quality designs tailored to the interests of the anime and pop culture community.
  Managed production processes to ensure consistent quality and customer satisfaction.
  

Marketing & Sales Strategy:

• Designed and implemented marketing campaigns across social media platforms, boosting visibility and driving sales.
  Optimized product listings using SEO strategies to improve shop discoverability on Etsy.
  

Customer Service Excellence:

• Maintained a 5-star rating by providing exceptional customer support and prompt issue resolution.
  Handled order fulfillment, tracking, and inquiries to ensure a seamless customer experience.
  

Operational Efficiency:

• Managed inventory, shipping logistics, and supplier relationships to streamline operations.
  Utilized analytics tools to monitor sales performance, identify trends, and inform business decisions.
  

• Game Development & Launch: Supported the full development lifecycle from dev to game launch, ensuring high-quality deliverables.
• Team Leadership: Led and mentored a team, including interns, fostering a collaborative and productive environment.
• Quality Assurance Expertise: Authored comprehensive test plans to ensure thorough testing coverage.
  Conducted debugging, balance testing, and optimization testing to enhance performance.
  Performed device-specific testing, including iOS and Android platforms.
  Specialized in automation, localization, and feature testing to meet global standards.
  
• Cross-Functional Collaboration: Coordinated test data requests and ensured seamless communication between teams.
  Documented testing procedures and findings to streamline processes.
  
• Development Contributions: Scripted cutscenes and designed maps to enhance player engagement.
  Conducted DevOps testing and feature research for continuous improvement.
  
• Technical Proficiency: Extensive experience in DEV/OPS, with hands-on optimization of development and operational workflows.
• Developed close working relationships with developers, fostering a collaborative environment focused on improving product quality.
• Ensured accurate documentation of test cases, making it easy for other testers to replicate findings when necessary.
• Assisted in developing comprehensive test plans, covering various functionalities and scenarios.
• Collaborated with development teams to identify root causes of defects and implement effective solutions.

• Roles:
• Facility Manager
• Logistic Officer
• Event set ups
• Ad Hoc Duties
• Responsibilities:
• Safety In-charge of estate
• Monthly safety maintenance
• Weekly First Aid kit and Fire extinguisher spot check
• In charge of Asset store
• Issuance of asset and stock take
• In charge of condemn store
• Setting up of Events
• Basic knowledge of AV set up

• QA lead tester
• Stress testing
• Localizations Testing
• Competitor Testing
• Hardware Testing
• Software Testing
• Functionality Testing
• Collaborated with developers to swiftly identify, reproduce, and resolve critical bugs, ensuring timely delivery of high-quality products.
• Improved system reliability through diligent smoke testing of new builds before deployment to production environments.
• Maintained a robust bug-tracking system that provided real-time visibility into issues affecting the delivery pipeline for prompt resolution.

• Stock take of items in warehouse
• Arrangement of assets
• Delivery of items
• Ad hoc set up