Summary
Overview
Work History
Education
Skills
Timeline
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sean lim

Summary

Adept at elevating event experiences, I honed my expert mixology and exceptional customer service skills at Shake & Swirl, mastering high-volume event demands with professionalism. My ability to adapt and collaborate ensured seamless execution and repeat business, showcasing my commitment to excellence and efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Special Events Bartender

Shake & Swirl
04.2021 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Checked ID cards and verified bar guests were of legal age.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Contributed to successful team dynamics through effective communication skills and collaborative problem-solving abilities.
  • Addressed customer concerns promptly, resolving issues effectively to maintain guest satisfaction.
  • Demonstrated strong multitasking abilities while managing cash transactions for accurate accounting at the end of each event.
  • Enhanced customer experience by providing personalized drink recommendations and engaging interactions.
  • Tended bar for high-volume, fast-paced events with Number+ guests.
  • Collaborated with event planners to tailor bar offerings for themed occasions, elevating overall event ambiance.
  • Promoted responsible alcohol consumption by monitoring guest intake and offering alternative options when necessary.
  • Developed rapport with clients through attentive service and understanding their preferences, leading to repeat business opportunities.
  • Maintained a clean and organized bar area, adhering to health department standards and promoting a professional atmosphere.
  • Confirmed legal drinking age and discontinued service to intoxicated guests.
  • Managed beverage inventory, ensuring optimal stock levels for seamless event execution.
  • Educated guests on beverage options, encouraging informed choices and fostering positive experiences.
  • Built relationships with vendors to secure competitive pricing on alcohol supplies while maintaining high-quality product selections.
  • Skillfully handled special requests from guests, demonstrating flexibility and adaptability in fast-paced environments.

Call Center Representative

MOH
08.2022 - 10.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Hospitality Worker

MICE
02.2017 - 03.2020
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Trained new staff members on proper customer service and hospitality policies.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.

Education

Kaplan
Singapore

ACS Barker Road
Singapore
12.2016

ACS Primary
Singapore
11.2011

Skills

  • Speed and Efficiency
  • Exceptional customer service
  • Cleanliness and sanitation
  • Adaptable to change
  • Event Setup and Breakdown
  • Expert Mixology
  • Garnishing Techniques
  • Ordering Supplies
  • Outdoor Event Experience
  • Wedding Bartending
  • Theme Party Experience
  • Specialty Cocktails
  • Non-Alcoholic Beverages
  • Corporate event expertise
  • Efficient multitasking
  • Reliable and punctual
  • Professional Appearance
  • Teamwork and Collaboration
  • Fast Learner
  • Customer Service
  • Problem-Solving
  • Teamwork and Professionalism
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Listening Skills
  • Professional Attitude
  • Problem-solving abilities
  • Multitasking
  • Hospitality and Guest Service
  • Reliability

Timeline

Call Center Representative

MOH
08.2022 - 10.2022

Special Events Bartender

Shake & Swirl
04.2021 - Current

Hospitality Worker

MICE
02.2017 - 03.2020

Kaplan

ACS Barker Road

ACS Primary

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sean lim