Sean Lee
Summary
Dedicated Customer Service professional with knowledge of service delivery, product and policy knowledge along with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate to expand skillset in communication and operations in the Aviation sector.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Delta Air Lines
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased revenue with strategic upselling of products and services to existing customers.
- Managed over 30 customer calls per day with a positive attitude and focus on customer satisfaction.
- Assisted training team to improve new hires' skills and knowledge of company policies and products.
Food and Beverage Associate
Haakon Superfoods
07.2022 - 12.2022
- Provided over 100 guests daily with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Infantry Platoon Sergeant
Singapore Armed Forces
10.2019 - 05.2022
- Trained, supervised and organized over 25 soldiers and personnel.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Managed over 51 vehicles during deployment operations.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Led unit in field exercises and operations.
- Coordinated with other military branches to execute operations.
Education
Polytechnic Diploma - Aeronautical Engineering
Singapore Polytechnic
Singapore03.2019
No Degree - 'O' Levels
Jurong Secondary School
Singapore11.2015
Skills
- Valid Driver's License
- Call Centers
- Good Communication Skills
- Customer Data Confidentiality
- Call Volume and Quality Metrics
- Equipment Deployment
- Strategy Planning
- Inventory Accuracy
- POS Systems and Ordering Platforms
Certification
- War-fighter Company Sergeant Major Course
- Basic War-fighter Platoon Sergeant Course
- Brigade Commander Letter of Appreciation
Timeline
Customer Service Specialist
Delta Air Lines
02.2023 - Current
Food and Beverage Associate
Haakon Superfoods
07.2022 - 12.2022
Infantry Platoon Sergeant
Singapore Armed Forces
10.2019 - 05.2022
Polytechnic Diploma - Aeronautical Engineering
Singapore Polytechnic
No Degree - 'O' Levels
Jurong Secondary School
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