Sean Kwek
Summary
Sean Kwek has over 24 years of deep domain business management expertise in the Telecommunications / I.T. / Networking / aaS / Cloud Communications/ CX industry with complementary knowledge in Data Centre; RPA & AI/ML in over 11 key markets within the Asia Pacific region including Australia & New Zealand, China, India, South Korea, Japan, Taiwan, Hong Kong SAR, Malaysia, Singapore.
- Led Arkadin Asia Pacific growth from USD 8M to USD190M in Revenue between 2009 to 2015
- Led the acquisition and growth of 2 major strategic partnerships in Asia; SingTel and ChungHwa Telecom
- Led Arkadin to its first maiden industry award in 2010 and retained it for 10 years in succession
- Led the integration of NTT Cloud Communications business unit into the larger NTT Ltd Asia Pacific Mothership – with a combined business of USD500M.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Managing Director; Asia Pacific(Cloud Comm Division)
NTT Ltd
04.2017 - 09.2022
- A full P/L responsibilities focusing on developing the Go-To-Market(GTM) strategies with the purpose of growing the NTT Ltd SaaS Cloud Collaboration business
- Developed and executed a winning GTM strategy and plan, leading a team to win the largest and most comprehensive CX/Cloud Collaboration deals globally with a Total Contract Value of USD15M and developed a SaaS Cloud pipeline growth of 10X
- Improved talent calibre (internal & external) to achieve expansion goals, attracting and retaining ambitious, growth-oriented individuals whilst onboarding new channel partners with rich business understanding and market knowledge
- Led & Pivoted the whole Transformation of the NTT Cloud Communication team integration with the larger NTT Ltd team across Asia Pacific
- This was a massive exercise to integrate the team & the processes into the larger NTT Ltd organization
- With the full integrated team, the collaboration unit managed a business of US$500M across Asia Pacific.
Vice President Sales & Marketing; Asia Pacific
Arkadin Singapore Pte Ltd
04.2014 - 04.2017
- Promoted to the role as Arkadin reorganized its GTM model from a Country Manager specific to a GTM Team led directly by the Regional Sales & Marketing VP
- This involves engaging 6 Country CEOs to harmonise and consolidate the Sales & Marketing team
- Pivoted a new GTM strategy & sales team to achieve the new objectives
- Continue to achieve Double Digit growth with the reorganization
- Performed a comprehensive market assessment around headcount, cost reductions & growth or exit market strategies, reducing headcount by 30 people and costs by $3M
- Exiting countries/cities where we were not profitable and where we do not have significant market share and momentum
- Developed new strategic technology partnerships with Microsoft; Cisco; Adobe; Kollective; BlueJeans to form a new Product/Solutions eco-systems in Asia Pacific
- With the new technology eco-system; initiated, propose, recruit and establish a new Professional Service Practice in Asia Pacific
- Developed a new GTM involving resellers and agents which contributed 25% of Asia Pacific revenue.
General Manager; Singapore & Taiwan
Arkadin Singapore Pte Ltd
04.2012 - 04.2014
- Establish Arkadin first footprint in Taiwan through a partnership with the largest, local incumbent Telco, ChungHwa Telecom
- Led the full negotiation of the commercial agreement and led a project team to migrate CHT-I existing clients from our competitors' platform to ours
- Led, Developed and grow the strategic partnership with SingTel in Singapore
- This was the most successful partnerships we had globally where we helped SingTel WorldConference to grew its install base by 3X during the 5 years
- The partnership was extended to include SingTel global offices from year 2 following the success in Singapore.
Regional Marketing and Product Marketing Director; Asia Pacific
Arkadin Singapore Pte Ltd
09.2009 - 04.2012
- Pivoted the Marketing focus to align with business objectives and generated a total of USD30M qualified pipeline which was then converted by sales into billable revenue
- Was hired to start the Marketing & Product Marketing team in APAC
- Completely reshape and reorganize the team and its deliverables to be aligned to business objectives rather than the fan fare marketing programs
- Complete a revision of the Marketing Strategies pivoting from traditional marketing tactics to deploying a full Digital Marketing platform with new tools to both manage and track all deliverables
- During this tenure, I also started the first Sales Operations function in Arkadin & introduced an email marketing tool, Eloqua which has been widely adopted today in whole of NTT Ltd.
Head of Marketing; Asia Pacific
InterCall
04.2008 - 09.2009
- After the acquisition of Genesys Conferencing by InterCall, my team of Marketing & Product Management professionals were integrated into the InterCall team
- I was tasked to lead the combined team and was a member of the InterCall APAC Leadership Team
- I lead the integration in the areas of personnel and processes and helped achieve great synergies between the two teams
- Adapting Best Practices of both teams to help bring the best to the combined entity was appreciated globally
- During this period, the combined team launched no less than 6 new solutions in the region and helped build a funnel worth US$6.5M.
Head of Marketing; Asia Pacific
Genesys Conferencing
04.2005 - 04.2008
- Led and grew the APAC Marketing Team from a team of 4 to 12 people
- Helped establish 2 new divisions in Genesys Conferencing during this tenure: the APAC Product Team who was responsible for all product launches in APAC and the Technical Account Manager Team who was responsible for providing Pre-Sales support for the more complex UC&C solutions
- Launch the industry first web audio control platform for audio conferencing which was instrumental in leading Genesys Conferencing to win the very first Frost & Sullivan Conferencing Provider of the Year Award in Australia in 2006.
Regional Telecom Analyst; Asia Pacific
Premiere Global Services
09.2002 - 04.2005
- After 3 years of selling Data Communication and Voice Communication solutions, I wanted to learn more about the technology that powers the communication platforms
- I took on the role of a Regional Telecom Analyst where I negotiated with the Telecom Providers who provided us with the Layer 1 infrastructure to power these technologies
- This allows me to learn and gain the knowledge of networking, data center and voice & data traffic transmission which stood me well in this industry till date
- During this period, I helped the company to recover US$2.7M in over-charging from various Telecom Providers.
Business Development Manager; Team Lead
Premiere Global Services
07.1999 - 09.2002
- Started my UC&C career with PGi as a pure Hunter selling into Green Fields
- Was the Best Performing Sales Person for 3 quarters, achieving no less than 120% against quota
- Won my first major deal worth US$1.2M annual spend with Bax Global (now part of Schenker) in 2001 after following up and pitching to them for close to 2 years
- Was promoted to Team Lead position - in charge of a team of 5 people and was responsible for providing guidance, training, pipeline management and business growth of the team
- Team became the Top Performing Team in terms of YoY Revenue Growth in 2002.
Education
Executive MBA -
National University of Singapore
08.2023
Marketing | Professional Post Graduate Diploma -
The Chartered Institute of Marketing
01.2009
Banking & Finance | Honours; 2nd Upper -
University of London International Programmes
01.1999
Skills
- Profit Growth Strategies
- Consultancy and Advisory
- Organizational Structuring
- P&L Administration
- Finance and Accounting Oversight
- Business Growth Initiatives
- Strategic Partnership
- Matrix Management
- Mergers and Acquisitions
- Mentoring
Certification
06/2023, Digital Business Transformation, IMD, https://www.smartcertificate.com/SmartDiploma/Default.aspx?1%7ca2a4a8618a64-4b3c-b59c-0f108e383369%7c8c5ea476-21be-44a4-9baa-89d7acf17d54
Personal Information
- Date of Birth: 03/14/74
- Nationality: Singaporean
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Timeline
Managing Director; Asia Pacific(Cloud Comm Division)
NTT Ltd
04.2017 - 09.2022
Vice President Sales & Marketing; Asia Pacific
Arkadin Singapore Pte Ltd
04.2014 - 04.2017
General Manager; Singapore & Taiwan
Arkadin Singapore Pte Ltd
04.2012 - 04.2014
Regional Marketing and Product Marketing Director; Asia Pacific
Arkadin Singapore Pte Ltd
09.2009 - 04.2012
Head of Marketing; Asia Pacific
InterCall
04.2008 - 09.2009
Head of Marketing; Asia Pacific
Genesys Conferencing
04.2005 - 04.2008
Regional Telecom Analyst; Asia Pacific
Premiere Global Services
09.2002 - 04.2005
Business Development Manager; Team Lead
Premiere Global Services
07.1999 - 09.2002
Executive MBA -
National University of Singapore
Marketing | Professional Post Graduate Diploma -
The Chartered Institute of Marketing
Banking & Finance | Honours; 2nd Upper -
University of London International Programmes
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