Sean Ho Kin Fong
Summary
Proven multitasker and customer service expert, honed skills at Wingstop and Raffles Strata Management, enhancing customer satisfaction and streamlining operations. Skilled in CRM software and active listening, adept at resolving complaints and improving service efficiency. Achieved notable repeat business through exceptional service and task prioritization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Kitchen Helper
Wingstop
03.2024 - 06.2024
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed supervisor instructions to complete tasks on time.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed food safety practices and sanitation guidelines.
Service Crew
HaveFun KTV
06.2022 - 11.2022
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Concierge
Raffles Strata Management
01.2022 - 03.2022
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
- Handled customer complaints to satisfy residents.
Education
Nitec in Business Services - Nitec
ITE College Central
Singapore12-2025
N Level Certification - Secondary School
Private
Singapore12-2021
Skills
- Customer Service
- Active Listening
- CRM Software
- Time Management
- Multitasking Abilities
- Task Prioritization
- Self Motivation
- Business Communications
- Business Analytics
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Kitchen Helper
Wingstop
03.2024 - 06.2024
Service Crew
HaveFun KTV
06.2022 - 11.2022
Concierge
Raffles Strata Management
01.2022 - 03.2022
Nitec in Business Services - Nitec
ITE College Central
N Level Certification - Secondary School
Private
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