Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Seak Wei Chin

Seak Wei Chin

Summary

Dynamic Senior Customer Service Consultant at Dorra Slimming Pte. Ltd. with a proven track record in complaint handling and customer support. Expertly enhanced customer satisfaction by resolving complex inquiries and fostering strong relationships, while demonstrating exceptional multitasking abilities in high-pressure environments. Committed to delivering outstanding service and improving retention rates.

Customer service professional prepared to excel in senior consulting role with focus on elevating customer experiences. Extensive background in resolving customer issues and enhancing service delivery. Known for team collaboration and achieving positive outcomes in dynamic environments. Proficient in conflict resolution and customer relationship management.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Senior Customer Service Consultant

Dorra Slimming Pte. Ltd.
03.2017 - Current
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Improved customer retention rates by providing exceptional support and fostering strong relationships.
  • Demonstrated flexibility in adapting to changes within the organization or industry regulations affecting client interactions.
  • Completed 50 outbound follow-up calls each day to qualified prospects interested in treatment offerings.

Physiotherapist

Kedah Medical Centre
08.2012 - 02.2016
  • Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
  • Educated patients, families and caregivers on home exercise program that complement therapy sessions.
  • Made clinical assessments and diagnoses to treat physical problems and conditions.
  • Utilized evidence-based practices to ensure most effective treatment methods were employed for each individual case.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Improved patient mobility by designing and implementing personalized treatment plans.
  • Assisted patient in obtaining appropriate assistive devices.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Provided patient with information, techniques and support to enhance development of motor skills.
  • Wrote patient case notes and reports and collected statistics to develop and implement treatment plans.
  • Liaised with other healthcare professionals to exchange information about patients.
  • Assisted in the rehabilitation of post-operative patients by providing expert guidance and support throughout recovery process.
  • Supervised clinical students, certified and licensed assistants, technicians, and volunteers.

Education

Associate of Science - Applied Rehabilitation

Teesside University
Malaysia
12-2016

Associate of Applied Science - Physiotherapy

KPJ International University
Malaysia
06-2012

Skills

  • Complaint handling
  • Customer support
  • Payment processing
  • Credit card processing
  • Conflict management
  • Email management
  • Customer service
  • Time management
  • Multitasking Abilities
  • Calm and professional under pressure
  • Verbal and written communication
  • Microsoft office
  • Stress tolerance

Languages

English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Malay
Upper intermediate (B2)

Timeline

Senior Customer Service Consultant

Dorra Slimming Pte. Ltd.
03.2017 - Current

Physiotherapist

Kedah Medical Centre
08.2012 - 02.2016

Associate of Science - Applied Rehabilitation

Teesside University

Associate of Applied Science - Physiotherapy

KPJ International University
Seak Wei Chin