Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Seakleng Thon

Seakleng Thon

Phnom Penh

Summary

Results-driven Assistant Sales Manager known for high productivity and efficient task completion. Specialized in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability to drive sales growth and achieve targets.

Overview

9
9
years of professional experience

Work History

Assistant Sales Manager

Hyatt Regency Phnom Penh
Phnom Penh
07.2022 - Current
  • Responsible for wholesales, MICE, and corporate accounts (all markets).
  • Discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction.
  • Handling customer questions, inquiries, and complaints.
  • Preparing sending quotes and proposals.
  • Participating in the sales team meeting (morning briefing, weekly, and monthly sales targets).
  • Building and maintaining a database.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Trained new sales staff on product knowledge, sales techniques, and company policies.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
  • Identified opportunities to expand existing customer base through cross-selling initiatives.
  • Monitored competitor activity and provided detailed reports to the sales manager.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Provided regular sales reports to the sales manager, highlighting achievements and challenges.
  • Negotiated customer contracts and maintained relationships with existing clients.

Sales Executive

Sokha Phnom Penh Hotel and Residence
Phnom Penh
07.2018 - 06.2022
  • Responsible for MICE and wholesale accounts (all markets).
  • Business Sales Call.
  • Building and maintaining a database
  • Preparing, sending quotes, and proposals.
  • Explore new business and negotiation.
  • Handling customer questions, inquiries, and complaints.
  • Weekly meeting.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.

Receptionist

Lumiere Hotel
Phnom Penh
01.2016 - 12.2016
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Responded to inquiries from internal staff members regarding office operations.
  • Verified visitors' identification cards before allowing access to the building.
  • Greeted visitors and provided them with assistance.
  • Handing guests check-in and check-out.
  • Performing cashier duties.

Education

General Chinese Course -

Standford American School
Phnom Penh, Cambodia
01.2020

Bachelor's Degree - Hotel and Tourism Management

Asia Euro University
Phnom Penh, Cambodia
01.2019

Diploma -

Pannasastra University of Cambodia
Phnom Penh, Cambodia
01.2017

Skills

  • Customer Relationship Management
  • Communication Skills
  • Business Development
  • Negotiation
  • Sales processes
  • Microsoft Office Suite
  • Product Knowledge
  • Strategic planning

Hobbies and Interests

  • Reading
  • Swimming
  • Traveling
  • Adventure

Languages

  • Khmer
  • English
  • Chinese

Personal Information

  • Place of Birth: Kampongcham Province
  • Date of Birth: 04/06/96
  • Nationality: Cambodian

Timeline

Assistant Sales Manager

Hyatt Regency Phnom Penh
07.2022 - Current

Sales Executive

Sokha Phnom Penh Hotel and Residence
07.2018 - 06.2022

Receptionist

Lumiere Hotel
01.2016 - 12.2016

General Chinese Course -

Standford American School

Bachelor's Degree - Hotel and Tourism Management

Asia Euro University

Diploma -

Pannasastra University of Cambodia

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Seakleng Thon