Seakleng Thon
Phnom Penh
Summary
Results-driven Assistant Sales Manager known for high productivity and efficient task completion. Specialized in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability to drive sales growth and achieve targets.
Overview
9
9
years of professional experience
Work History
Assistant Sales Manager
Hyatt Regency Phnom Penh
Phnom Penh
07.2022 - Current
- Responsible for wholesales, MICE, and corporate accounts (all markets).
- Discovering and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction.
- Handling customer questions, inquiries, and complaints.
- Preparing sending quotes and proposals.
- Participating in the sales team meeting (morning briefing, weekly, and monthly sales targets).
- Building and maintaining a database.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and maintained relationships with key clients to ensure repeat business.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Provided after-sales support to customers, resolving issues and maintaining customer loyalty.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Monitored competitor activity and provided detailed reports to the sales manager.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Provided regular sales reports to the sales manager, highlighting achievements and challenges.
- Negotiated customer contracts and maintained relationships with existing clients.
Sales Executive
Sokha Phnom Penh Hotel and Residence
Phnom Penh
07.2018 - 06.2022
- Responsible for MICE and wholesale accounts (all markets).
- Business Sales Call.
- Building and maintaining a database
- Preparing, sending quotes, and proposals.
- Explore new business and negotiation.
- Handling customer questions, inquiries, and complaints.
- Weekly meeting.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Sourced new sales opportunities through inbound lead follow-up.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Receptionist
Lumiere Hotel
Phnom Penh
01.2016 - 12.2016
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Greeted visitors and provided them with assistance.
- Handing guests check-in and check-out.
- Performing cashier duties.
Education
General Chinese Course -
Standford American School
Phnom Penh, Cambodia01.2020
Bachelor's Degree - Hotel and Tourism Management
Asia Euro University
Phnom Penh, Cambodia01.2019
Diploma -
Pannasastra University of Cambodia
Phnom Penh, Cambodia01.2017
Skills
- Customer Relationship Management
- Communication Skills
- Business Development
- Negotiation
- Sales processes
- Microsoft Office Suite
- Product Knowledge
- Strategic planning
Hobbies and Interests
- Reading
- Swimming
- Traveling
- Adventure
Languages
- Khmer
- English
- Chinese
Personal Information
- Place of Birth: Kampongcham Province
- Date of Birth: 04/06/96
- Nationality: Cambodian
Timeline
Assistant Sales Manager
Hyatt Regency Phnom Penh
07.2022 - Current
Sales Executive
Sokha Phnom Penh Hotel and Residence
07.2018 - 06.2022
Receptionist
Lumiere Hotel
01.2016 - 12.2016
General Chinese Course -
Standford American School
Bachelor's Degree - Hotel and Tourism Management
Asia Euro University
Diploma -
Pannasastra University of Cambodia
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