Seah Ivy

Learning & Leadership/Specialist Education

• Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
• Organized successful orientation events for new students, easing their transition into college life.
• Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
• Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion.
• Monitored academic progress of assigned caseload, intervening when necessary to address potential barriers to success.
• Assisted with recruiting efforts by representing the institution at college fairs and high school visits, showcasing the benefits of enrolling in our programs.

School of Professional & Specialist Education Dept

• Monitored unit training and training schedules.
• Assisted in recruiting, hiring and training of team members.
• Scheduled and coordinated training sessions, including booking facilities and arranging catering.
• Compiled training handbook and related course materials.
• Produced training manuals, presentations and resources for enhanced learning.
• Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.

Centre for Construction & Skills Training

• Streamlined executive schedules by managing appointments, meetings, and travel arrangements to ensure smooth daily operations.
• Enhanced communication between executives and staff by acting as a liaison and promptly addressing issues or concerns.
• Improved office efficiency with the implementation of organized filing systems and document management processes.
• Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executive review.

Corporate Services Dept

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Improved office efficiency by implementing new filing systems and document management processes.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.

• Enhanced team productivity by providing administrative support and effectively managing schedules and appointments.
• Supported month-end closing procedures, ensuring timely and accurate financial reports.
• Maintained organized filing systems for easy access to important financial documents and records.
• Contributed to successful audits by diligently preparing financial documents as requested by auditors.
• Assisted with accounts payable and receivable tasks, resulting in improved cash flow management.
• Collaborated with cross-functional teams on various projects, fostering effective communication between departments.
• Provided excellent customer service to both internal and external stakeholders, resolving finance-related inquiries in a timely manner.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Organized board meetings effectively, preparing detailed agendas and coordinating logistics for maximum productivity.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Preparation of documents relating to Board and Shareholder Meetings
• Maintenance and update of Statutory Registers, Minute Books and other Secretariat related records
• Monitoring of compliance and/or renewal deadlines

for business licenses, convening of meetings,

trademarks renewals etc

• Maintenance and Upkeep of Group’s Organization Chart, Secretarial Database
• Maintenance and Safe-keeping of original key secretarial records e.g. share certificates, incorporation certificates, business licenses trademark certificates, common seal and others
• Co-ordination of board paper submissions, assembling and timely dissemination of board paper

• Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
• Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
• Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
• Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
• Expedited payments to clients by accurately calculating settlements based on policy terms and damage assessments.
• Prepared files, letters and notices.
• Followed up with customers on unresolved issues.
• Investigated accidents or incidents to determine cause and extent of damages.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.