Summary
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Scott Misso

Scott Misso

Summary

Experienced Founder and General Manager with a Proven Track Record in the Food and Retail Industry.

A results-oriented Founder and General Manager with a successful history of establishing and managing businesses in the food and retail industry. My entrepreneurial spirit and leadership have led to the creation and growth of innovative ventures in Malaysia and Singapore, where I have pioneered online fresh markets and hawker food delivery platforms.

Additionally, my experience at Groupon Singapore and Great Wheel Corporation has equipped me with the skills to develop and execute operational strategies and achieve service excellence. I am now seeking a new opportunity as a General Manager in the supermarket sector to leverage my expertise in driving business growth and operational excellence. I come with a proven track record of success leading and growing organizations. I have a strong background in strategic planning, financial management and team development and am skilled in identifying opportunities and implementing practical business strategies with a commitment to staying informed about the latest trends, technologies and best practices.

Work History

Founder, Managing Director

PASAR SEGAR | THE FRESH MARKET
Malayisa, Kuala Lumpur
01.2017 - 12.2022
  • Founded Malaysia's first online fresh market, developing a platform and system for delivering fresh produce from local farms and fisheries across Klang Valley & Putrajaya.
  • Led exponential growth, making Pasar Segar a leading partner for fresh food start-ups.
  • Fostered collaborations with other businesses for growth opportunities.
  • Conducted thorough market research to identify competitive advantages.
  • Established and enhanced company roles and responsibilities.
  • Directed market expansion and adapted to evolving customer needs.
  • Formulated key operational initiatives for sustained business growth.
  • Prepared annual budgets with strict controls.
    Ensured consistency across industry operations through optimized business policies.
  • Negotiated favorable terms for business acquisitions to expand market presence.
  • Cultivated a forward-thinking, inclusive, and performance-driven company culture.
  • Nurtured strong relationships with customers, vendors, and strategic partners.
  • Managed financial, operational, and human resources for optimal performance.
  • Developed innovative sales and marketing strategies to facilitate expansion.
  • Represented the organization at industry conferences and events.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Analyzed industry trends and tracked competitor activities for informed decision-making.
  • Oversaw divisional marketing, advertising, and new product development.

Founder, Managing Director,

CRAVE EXPRESS INTERNATIONAL PTE LTD
Singapore, Singapore
  • As the founder of Singapore's first, Food Delivery company, we developed a platform and system that lead the way in delivering fresh hot food, from multiple locations across Singapore to 10,000 homes monthly
  • Key projects included the delivery of daily fresh meals into Jurong Island, a highly restricted area in Singapore, beating the better-funded competitors such as FoodPanda and MacDonalds
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

General Manager

GROUPON BEECONOMIC (SINGAPORE) PTE LTD, GROUPON INC
    • Key responsibilities for this role were to identify, develop and execute the operational process for the fundamentals of the Product business
    • Additionally, our team developed the operational functions across logistics/supply chain, sales, customer service and the general functions of the product business
    • After the launch of the Center, I managed the 3 retail business teams, Redemption
    • Logistics/Products and Customer Care covering key functions of staff recruitment and training, operational deployment, daily operations to achieve set KPIs, quarterly goals and service excellence
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
    • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
    • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

GR8MOMENTS (SINGAPORE) PTE. LTD, WHEEL CORPORATION PTE. LTD
    • Developed and implemented strategies to increase sales and profitability.
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
    • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
    • Implemented operational strategies and effectively built customer and employee loyalty.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Managed budget implementations, employee evaluations, and contract details.
    • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
    • Formulated policies and procedures to streamline operations.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Analyzed market trends and competitor activities to create competitive advantages.
    • Collaborated with cross-functional teams to develop innovative solutions.
    • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
    • Trained new employees on proper protocols and customer service standards.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Arts - Hospitality & International Business

Murdoch University
Australia
2012

No Degree - HKQAA 5s

Hong Kong Quality Assurance Association
Singapore
2010

No Degree - FSSC 22000 (FSSC) Food Safety System Cert

Japan Management Association Quality Assurance
Singapore / Japan

Skills

    • Business Development and Planning
    • Investor Relations
    • Feasibility Studies
    • Strategic Vision
    • Business Planning
    • Revenue Generation
    • Project Management
    • Team Leadership
      • Contract Negotiation
      • Risk and Mitigation Analysis
      • Process Improvement
      • Channel Development
      • Executive Leadership
      • Operations Start-Up
      • Business Consulting

Accomplishments

APEC 20th ANNIVERSARY RECEPTION SUMMIT

Chief Service Trainer

WORLD GOURMET SUMMIT

Personal Attaché and Chief Trainer to Michelin Star Chefs

SGP F1 VIP PADDOCK CLUB

Manager, Operations and Service

CHAMBER OF COMMERCE GALA EVENTS

Lead Service Butler – Ambassador of Mexico & Australia

ROYAL BANQUET - HOSTED BY THE ROYAL FAMILY OF BRUNEI

Lead Service Butler – Service Reception

Additional Information

“Ivan is a take charge person who is able to present creative ideas and communicate the benefits. He has successfully developed several customer care initiatives for our company that have resulted in increased customer satisfaction. During his tenure, we saw an increase in productivity. The new productivity was a direct result of the plans implemented by Ivan.”

Karl Chong, Chief Executive Officer.

Groupon Beeconomic (Singapore) Private Limited

Subsidiary of Groupon International Inc.

“I would highly recommend Ivan Misso to any future employers, as he brings with him entrepreneurial experience and business skills, integrity and a constructive character that is significantly required for any business.”

Stephan Matter, Chief Executive Officer.

Great Wheel Corporation Private Limited

Parent Company for GR8moments Worldwide

“The company extends its heartfelt thanks to Ivan Misso as he has opened a new market for the business to venture into. His exemplary leadership showed in the course of his tenure, with the creation of a service business unit, forging ahead in untested waters.”

Dr. Jürgen Wolfgang, Managing Director.

Face to Face Consultants Private Limited

“Ivan's managerial skills are note-worthy and to his credit, have put in place proper working systems, standard operating procedures and reporting formats. His work contributed to the profitability for the company.”

Gerry Rezel, Vice President

Associated Catering Private Limited

A Member of the C.K. Tang Limited Group.

“Ivan readily showed a professional and positive attitude towards his responsibilities. His leadership and management skills are exceptional, bringing together a team of highly dedicated and professional managers and service staff. He plans and organizes people and resources for efficiency and success.”

Peter Wong - Widyono, Managing Director

Novex Group Private Limited Singapore.

Timeline

Founder, Managing Director

PASAR SEGAR | THE FRESH MARKET
01.2017 - 12.2022

Bachelor of Arts - Hospitality & International Business

Murdoch University

No Degree - HKQAA 5s

Hong Kong Quality Assurance Association

No Degree - FSSC 22000 (FSSC) Food Safety System Cert

Japan Management Association Quality Assurance

Founder, Managing Director,

CRAVE EXPRESS INTERNATIONAL PTE LTD

General Manager

GROUPON BEECONOMIC (SINGAPORE) PTE LTD, GROUPON INC

General Manager

GR8MOMENTS (SINGAPORE) PTE. LTD, WHEEL CORPORATION PTE. LTD

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Scott Misso