SCHU WAY LOO
SENIOR PROJECT EXECUTIVE
Summary
Developed key project management skills in high-paced, collaborative environment, specializing in strategic planning and execution. Demonstrated success in leading cross-functional teams and managing diverse projects. Looking to transition into new field, leveraging strong background in project leadership and stakeholder communication.
Overview
13
13
years of professional experience
Work History
Senior Project Executive
P-SERV PTE LTD
07.2022 - Current
- Mentored team members in best practices for efficient project management, enhancing their skills and knowledge base.
- Cultivated strong vendor relationships for seamless procurement of materials and services required for projects.
- Spearheaded process improvements for increased productivity through workflow optimization and automation tools deployment.
- Streamlined communication channels among team members with a centralized information repository for easy access to documents and updates.
- Conducted regular status meetings to keep team members informed on updates, changes or adjustments in project expectations.
- Facilitated post-project reviews to identify areas of success as well as lessons learned for future implementations.
- Reduced project completion time by identifying bottlenecks and optimizing resource allocation.
- Enhanced client satisfaction with timely project delivery and consistent quality assurance measures.
- Identified plans and resources required to meet project goals and objectives.
CHANGI EXPERIENCE EXECUTIVE
P-SERV PTE LTD
03.2014 - 07.2022
- Oversee assigned terminal of the month (information counters / rovers operation)
- Ensure my team delivers personalised, stress-free and positively surprising experience to passenger
- Staff planning, assignment and deployment for manpower movement
- Coach / train / educate the team to maintains / achieve their’s KPI; monitoring employee productivity and providing constructive feedbacks and coaching
- Develop talents - potential next leader
- Motivate / drive / inspire - contributes to team effort by accomplishing related results as needed
- Maximise each individual performance
- Ensure standards and grooming guidelines are implemented
- Set team goals - managing performance against expectations
- Attend to passenger’s feedback and resolve problems
- Pass on information from upper management to my team members and vice versa
- Support Changi Experience Manager on daily tasks operations
- Taking on duties as Acting Changi Experience Manager during night shift or in the absence of Changi Experience Manager
CUSTOMER SERVICE OFFICER
DTZ PTE LTD
11.2011 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
DIPLOMA - Tourism And Hotel Management
KERIS COLLEGE
MALAYIA 04.2001 -
Skills
Scope management
Innovation and creativity
Planning and scheduling
Project tracking
Project planning and development
Work flow planning
Customer relations
Team collaboration
Staff management
Timeline
Senior Project Executive
P-SERV PTE LTD
07.2022 - Current
CHANGI EXPERIENCE EXECUTIVE
P-SERV PTE LTD
03.2014 - 07.2022
CUSTOMER SERVICE OFFICER
DTZ PTE LTD
11.2011 - 03.2014
DIPLOMA - Tourism And Hotel Management
KERIS COLLEGE
04.2001 -