Sa Zan Hlyan Htet
Summary
Energetic and dedicated bartender with over 5 years of experience in high-volume bars and restaurants. Expert in creating innovative cocktails and providing excellent customer service. Proven ability to handle multiple tasks efficiently and deliver a memorable guest experience. Seeking a challenging position at a reputable establishment to contribute skills and grow professionally
Overview
7
7
years of professional experience
Work History
Mixologist/Senior Bartender
Marina Bay Sands
10.2022 - Current
- Created signature beverages to increase revenue and patron loyalty.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Maintained list of ride services for inebriated customers.
- Upsold customers from shelf to premium brands to help boost sales.
- Implemented special events to boost customer numbers and profits.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Poured wine, beer and cocktails for patrons.
- Produced and balanced daily and weekly sales reports.
- Arranged bottles and glasses behind bar to make attractive displays.
- Monitored bar inventory and promptly restocked low items before depletion.
- Neatly sliced and pitted fruit or garnishing drinks.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Mitigated behavioral issues and liability related to customers' excessive drinking by asking them to leave or in worst case scenario, contact authorities.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Take care of the guest cover around 300 covers whole day lunch and dinner.
Mixologist
Forefront Hospitality
03.2022 - 09.2022
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into bar program.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Received cash, made change, and issued receipts.
- Promoted positive work environment through effective communication and teamwork among colleagues.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
- Stored supplies according to bar policies and health code requirements.
- Maintained expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Prepared classic, modern, and unique cocktails for each customer.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained cleanliness and organization of bar area, adhering to health code standards at all times.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Built relationships with vendors to manage orders and negotiate costs.
Restaurant Waiter
Sheraton Mall Of The Emirates
08.2021 - 02.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in training new waitstaff members, contributing to cohesive team environment.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Informed customers about daily and seasonal specials.
Bartender
Lotte Hotels & Resorts
08.2017 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
Education
No Degree - Diploma in Hotel & Restaurant Management
TMC Academy
08.2024
No Degree -
BARSMATS
05.2024
Bachelor of Science - Chemistry
University of Dagon
11.2019
Skills
- Safe serving knowledge
- Anticipating guest needs
- Outstanding customer service
- Proficient in mixology
- Suggestive selling
- Service-oriented mindset
- Courteous
- Cocktail list development
- Organizational ability
- Maintaining clean bar
- Cash and credit transactions
- Balancing cash register
- Extensive spirits knowledge
- Maintaining glassware stock
- Efficient multitasking
- Patience and Empathy
- Cash Handling Accuracy
- Inventory Monitoring
- Responsible Alcohol Service
- Customer Relationship Management
- POS System Operation
- Upselling proficiency
- Beverage Preparation
- Allergy awareness
- Seasonal menu understanding
- Expert Cocktail Creation
Timeline
Mixologist/Senior Bartender
Marina Bay Sands
10.2022 - Current
Mixologist
Forefront Hospitality
03.2022 - 09.2022
Restaurant Waiter
Sheraton Mall Of The Emirates
08.2021 - 02.2022
Bartender
Lotte Hotels & Resorts
08.2017 - 07.2021
No Degree - Diploma in Hotel & Restaurant Management
TMC Academy
No Degree -
BARSMATS
Bachelor of Science - Chemistry
University of Dagon
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