SAZALI JANTAN
Summary
Flexible, results-oriented professional offering focused leadership and Restaurant & Bar's operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Part Time Employment (F&B Roles)
RESTAURANTS & BARS
03.2023 - Current
Bar & Restaurant Manager
HOLIDAY INN ATRIUM SINGAPORE
06.2022 - 01.2023
- Appointed to lead team in relaunching of hotel's lobby bar.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Assistant General Manager
SO FRANCE CLAYMORE
10.2021 - 06.2022
- Part of set up team.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Restaurant Manager
BACI BACI ITALIAN RESTAURANT
02.2021 - 09.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Freelance Restaurant Consultant
THE YANGON RESTAURANT
01.2018 - 12.2020
- Spearheaded restaurant's plans & constructions.
- Recruitment & prepared staff's training program.
- Menu creation, revision & presentation.
- Provide support to improve all aspect of the business, including corporate & local marketing strategies.
Restaurant Manager
FLUTES RESTAURANT. BAR
03.2013 - 12.2017
- Carefully interviewed, selected, trained and supervised staff.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
THE WHITE RABBIT
03.2012 - 08.2012
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Manager
FLUTES AT THE FORT
06.2004 - 12.2011
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Achieved highest employee retention rate in region.
- Controlled purchases and inventory by negotiating prices and contracts with over 15 vendors.
BAR MANAGER
DIVINE SOCIETY
09.2001 - 03.2004
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Education
NTC-2 ARCHITECTURAL DRAFTING
ITE BALESTIER
SINGAPORE05.1995
Skills
- Profit Optimization
- Front of House Management
- Menu Pricing and Writing
- Labor and Overhead Cost Estimation
- Training and Onboarding
- Problem Solving
- Inventory Management
- Customer Retention
Certification
FOOD SAFETY & HYGIENE
MANAGE COST & QUALITY CONTROL
DISNEY KEYS TO EXCELLENCE, SIM
RESTAURANT REVENUE MANAGEMENT, CORNELL UNIVERSITY PDP
Timeline
Part Time Employment (F&B Roles)
RESTAURANTS & BARS
03.2023 - Current
Bar & Restaurant Manager
HOLIDAY INN ATRIUM SINGAPORE
06.2022 - 01.2023
Assistant General Manager
SO FRANCE CLAYMORE
10.2021 - 06.2022
Restaurant Manager
BACI BACI ITALIAN RESTAURANT
02.2021 - 09.2021
Freelance Restaurant Consultant
THE YANGON RESTAURANT
01.2018 - 12.2020
Restaurant Manager
FLUTES RESTAURANT. BAR
03.2013 - 12.2017
Restaurant Manager
THE WHITE RABBIT
03.2012 - 08.2012
Restaurant Manager
FLUTES AT THE FORT
06.2004 - 12.2011
BAR MANAGER
DIVINE SOCIETY
09.2001 - 03.2004
NTC-2 ARCHITECTURAL DRAFTING
ITE BALESTIER